Joseph Fritz
Panacea,FL
Summary
Proven leader with extensive experience at Walmart, adept in customer service and planning. Excelled in roles requiring attention to detail and relationship building, significantly enhancing team performance and customer satisfaction. Skilled in documentation and heavy lifting, consistently meeting and exceeding operational goals with a flexible approach to work schedules.
Overview
7
7
years of professional experience
Work History
Travel Support Associate
Capital City Bank
12.2024 - Current
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Reduced response times for client issues through effective prioritization and task management.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Travels to other locations as needed in various offices and client base, supports locations that need extra help
Personal Shopper
Walmart
05.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Stocker / Truck Unloader
Walmart
12.2018 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Team Lead
Walmart
08.2022 - 05.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Direct Store Delivery
Walmart
08.2021 - 06.2022
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Works with vendors to make sure the correct product is coming in and leaving the store through direct store delivery (DSD)
Lead Sales Associate
Dollar General Market
03.2018 - 12.2018
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Counts all register tills at the end of the night and balances the deposit nightly to ensure there is no discrepancies in what should be there and what is actually there.
- Closes store down arms alarms and safe locks deposit in safe for opening manager to verify.
- Runs deposit to the bank when needed to do so.
- Performed inventory control procedures to manage stock.
Casheir
Dollar General Market
08.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked freight when needed to in between customers.
- Maintained a clean work environment at the register.
Education
Automotive Technologies
Lively Technical College
Tallahassee, FLNone -
Wakulla High School
Crawfordville, FL05.2015
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Relationship Building
- Flexible Schedule
- Heavy Lifting
- Documentation And Reporting
- Payment Processing
- Accurate money handling
- Physical Stamina
Timeline
Travel Support Associate
Capital City Bank
12.2024 - Current
Personal Shopper
Walmart
05.2023 - Current
Team Lead
Walmart
08.2022 - 05.2023
Direct Store Delivery
Walmart
08.2021 - 06.2022
Stocker / Truck Unloader
Walmart
12.2018 - Current
Lead Sales Associate
Dollar General Market
03.2018 - 12.2018
Casheir
Dollar General Market
08.2017 - 12.2018
Automotive Technologies
Lively Technical College
None -
Wakulla High School