Joseph Gagnon
Cincinnati,OH
Summary
Dynamic and results-oriented, and always enhance guest satisfaction through expert communication and crisis management. Skilled in event planning and safety procedures, I successfully maintained a zero-accident record with the Cincinnati Zoo. My ability to mediate conflicts and foster positive guest relations stands out.
Overview
4
4
years of professional experience
Work History
Aerial Guide
Cincinnati Zoo
Cincinnati, OH
06.2023 - 11.2024
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- The dates of this job did not exceed that of the school year.
Busser
Western Hills Country Club
Cincinnati, OH
05.2022 - 07.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Sales Associate
Mike’s Car Wash
Cincinnati, OH
05.2021 - 08.2021
- Marketed different products like subscriptions and special offers.
- Assisted in maintaining car wash during troubleshooting periods.
Education
GED - General Studies
St. Xavier High School
Cincinnati, OH05.2024
Skills
- Social perceptiveness
- Expert communication
- Event planning
- Crisis management
- Conflict mediation
- Guest relations
- Cash handling
- Safety procedures
- Licensed driver in Ohio
Timeline
Aerial Guide
Cincinnati Zoo
06.2023 - 11.2024
Busser
Western Hills Country Club
05.2022 - 07.2022
Sales Associate
Mike’s Car Wash
05.2021 - 08.2021
GED - General Studies
St. Xavier High School