Muadh Isa
Arlington,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Aerial Guide
Joseph Pruneda
03.2024 - Current
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Established positive relationships with tour members through fun and engaging conversation.
CSA
John Starr
12.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Aviation
US Aviation Academy
Denton, TX01.2026
High School -
Mansfield Timberview High School
Arlington, TX07.2024
Skills
- Customer Service and Assistance
- Customer Service
- Retail Marketing
- Verbal Communication
- Refunds and Exchanges
- Product Knowledge
- Closing Sales
- Selling Skills
- Guest Satisfaction
- Membership Inquiries and Renewals
- Billing Adjustments and Refunds
- Photography
Timeline
Aerial Guide
Joseph Pruneda
03.2024 - Current
CSA
John Starr
12.2022 - 08.2023
Aviation
US Aviation Academy
High School -
Mansfield Timberview High School
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