Joseph Garza
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in language acquisition, interpretation and translation tools and services.
Overview
21
21
years of professional experience
Work History
Phone Interpreter
TransPerfect
Phoenix, AZ
12.2022 - 05.2023
- Delivered real-time, accurate oral translations and interpretations for clients in the medical, financial, insurance and IT business sectors.
- Maintained message content, tone, and emotion as closely as possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Compiled technical, legal or medical terminology and information used in translations.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Stayed current on new expressions and cultural changes impacting language translation.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Adhered to ethical codes protecting information confidentiality.
Consumer Loan Officer
USAA Federal Savings Bank
San Antonio, TX
03.2002 - 12.2002
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to underwriter for verification and recommendations.
- Reviewed loan agreements to confirm completeness and accuracy.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Delivered high levels of customer service to facilitate smooth processes.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Bilingual Customer Service Representative
Connexus Resource Group
American Fork, UT
06.2023 - 07.2023
- Professionally responded to customer inquiries through various forms like incoming phone calls, emails, and live chat from customers.
- Identified and escalated top priority issues, and reported to mid to high-level management.
- Followed up on complicated customer interactions where required.
- Recorded details of customer interactions proficiently and accurately.
- Developed rapport with customers while keeping an upbeat and positive attitude.
Online English Tutor
Advance English
08.2020 - 02.2021
- Directed sessions using screen sharing and digital whiteboard to illustrate concepts.
- Interacted with students using online video platform to direct online activities.
- Taught and reinforced vocabulary, sentence structure and pronunciation of English words.
- Hosted virtual classroom of up to 20 ESL learners aimed at building students' communication and presentation skills.
- Answered questions from students to support learning objectives.
- Interacted positively with individuals from different backgrounds, from all levels of language experience.
- Monitored student progress, recorded scores and provided learning support for students in English studies.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly.
- Completed paperwork for monthly reports to administration concerning student performance and development.
Online Tutor
Native Camp
08.2022 - 06.2023
- Hosted live 1-on-1 online sessions to promote positive and engaging learning environment.
- Strengthened student comprehension, boosted confidence and built important learning skills through hands-on instruction.
- Worked with students in remote classrooms to provide educational support.
- Leveraged technology and visual aids to engage students and enhance learning.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Interacted positively with individuals from different backgrounds, all levels of language experience implementing a variety of learning styles.
- Utilized positive reinforcement techniques to encourage and motivate students.
Online English Tutor
Lingoda GmBh
08.2020 - 05.2022
- Interacted with students using online video platform to direct online activities.
- Directed sessions using screen sharing and digital whiteboard to illustrate concepts.
- Led one-on-one sessions with students for personalized learning approach.
- Identified problems with students by clearly and effectively addressing issues.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Developed student confidence through positive reinforcement strategies.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
Education
Note-Taking For Consecutive Interpreters - Language Interpretation And Translation
InterpreTrain
Online- Remote07.2023
Accuracy in Note Taking - Language Interpretation And Translation
Cross Cultural Communications
Online - Remote05.2023
Teacher of English As Second Language 120 HRS - Language Acquisition
International TEFOL And TESOL Training
Bangkok, Thailand08.2020
Teaching English Online Specialization Course 50 H - Language Acquisition
International TEFOL And TESOL Training
Bangkok, Thailand10.2020
Full Stack MERN Developer - Software Engineering
CodeCademy
Online Remote12.2023
GED -
GED
San Antonio, TexasSkills
- Consecutive Translation
- Confidential Information Protection
- Critical Thinking
- Accuracy Verification
- Attention to Detail
- Meaning and Content Conformity
- Organizational Skills
- Business English
- English as a Second Language
- Teacher Training
- Individual and Small Group Instruction
- Video Conferencing
- Classroom Management Techniques
- Excellent Communicator
Timeline
Bilingual Customer Service Representative
Connexus Resource Group
06.2023 - 07.2023
Phone Interpreter
TransPerfect
12.2022 - 05.2023
Online Tutor
Native Camp
08.2022 - 06.2023
Online English Tutor
Advance English
08.2020 - 02.2021
Online English Tutor
Lingoda GmBh
08.2020 - 05.2022
Consumer Loan Officer
USAA Federal Savings Bank
03.2002 - 12.2002
Note-Taking For Consecutive Interpreters - Language Interpretation And Translation
InterpreTrain
Accuracy in Note Taking - Language Interpretation And Translation
Cross Cultural Communications
Teacher of English As Second Language 120 HRS - Language Acquisition
International TEFOL And TESOL Training
Teaching English Online Specialization Course 50 H - Language Acquisition
International TEFOL And TESOL Training
Full Stack MERN Developer - Software Engineering
CodeCademy
GED -
GED