Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Gasses

Boynton,FL

Summary

Dynamic customer service professional with a proven track record at Prodigy Innovative Ventures, excelling in problem resolution and client relations. Skilled in data entry and active listening, I have enhanced customer satisfaction through efficient service delivery and effective communication, contributing to a streamlined support process and training new team members in best practices.

Overview

2013
2013
years of professional experience

Work History

Customer Service Representative

Prodigy Innovative Ventures
  • Assisted customers with inquiries, providing accurate product information and resolving issues promptly.
  • Processed orders and managed returns, ensuring customer satisfaction through efficient service delivery.
  • Maintained detailed records of customer interactions using CRM software to enhance service quality.
  • Collaborated with team members to streamline communication processes, improving response times for customer support.
  • Assisted customers with understanding their healthcare policies
  • Helped train new employees on the duties required by customer service representatives working in the health insurance field

Yard Hostler

Nestle
McDonough, GA
04.2010 - 08.2012
  • Operated yard trucks to transport trailers between loading docks and storage areas.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Coordinated with warehouse personnel to optimize loading and unloading schedules.
  • Monitored yard inventory levels to assist in efficient resource allocation.

Shop Manager

Mike Delay Plumbing Co
Jonesboro, Ga
06.2003 - 06.2009
  • Supervised daily operations, ensuring efficient workflow among team members
  • Managed inventory levels, optimizing stock for plumbing supplies and materials
  • Trained new staff on safety protocols, service standards, and operational procedures
  • Scheduled and coordinated service appointments to maximize technician productivity

Education

GED -

Henry County High School
McDonough, GA
06.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations

Timeline

Yard Hostler

Nestle
04.2010 - 08.2012

Shop Manager

Mike Delay Plumbing Co
06.2003 - 06.2009

Customer Service Representative

Prodigy Innovative Ventures

GED -

Henry County High School