Joseph Gettings
Buffalo
Summary
Customer service specialist and DIY-er with years of experience working in hardware and retail environments
Ability to work in multiple areas and complete work in creative and productive ways to ensure that not only sales are met, but the customers will return for the experience. Natural leader who will ensure that nomatter where I am or what position I'm in that I will take charge and take pride in my work and the overall success of the company
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Tool Rental Specialist, Paint Associate
Home Depot
Fayetteville
02.2022 - Current
- Occasional small engine maintenance
- Ensured that rental contracts were completed correctly and tools were in working order
- Training new associates on a multitude of store operations in various departments
- Maintenance on paint tint dispensing machines
- Creation of customer accounts for profesional and DIY use
Glenn's Restoration
Glenn Shoemaker
Cheektowaga
06.2018 - Current
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
Assistant Manager
Family Dollar
Lackawanna
03.2020 - 02.2022
- Trained new associates on store operations
- Counted safe at closing and balanced registers
- Stocked shelves with product
- Accepted and unloaded truck deliveries and ensured the product was readily available to customers
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
Education
South Park
Buffalo, NYSkills
- Excellent customer service experience
- Home renovation and remodeling experience
- Ability to work in multiple areas simultaneously when needed
- Natural inclination to lead and take pride in my work and the work of those around me
- Painting and Staining experience
- Experience using various tools and power tools
Accomplishments
- I have been awarded several "Homer awards" from The home depot for customer satisfaction, completion of projects with close deadlines, customer safety,ensuring the success of the store, and for my work ethic and living up to the company's values at the three locations I have worked at
Timeline
Tool Rental Specialist, Paint Associate
Home Depot
02.2022 - Current
Assistant Manager
Family Dollar
03.2020 - 02.2022
Glenn's Restoration
Glenn Shoemaker
06.2018 - Current
South Park