Joseph Giordano

• Oversaw daily operations, ensuring high standards of service and food quality.
• Managed staff recruitment, training, and development to enhance team performance.
• Fostered a positive work environment through effective communication and conflict resolution strategies.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Correctly calculated inventory and ordered appropriate supplies.
• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
• Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Developed unique events and special promotions to drive sales.

Trained and managed a team of customer service reps/call screeners

Developed scripts and workflows for handling of inbound and outbound calls for internal and 3rd party call center Audited call recordings and provided on going sales coaching.

Developed daily and quarterly performance incentive programs

Improved contact rates by 20% and Loan Submission conversions by 35%.

Developed and maintained business relationships with lead vendors

Developed workflows for Lead intake and distribution Collaborated with Marketing team to manage lead work flow and develop successful nurture campaigns.

Created, maintained and provided reporting on key metrics to stakeholders and Executive team