Joseph Goad
Fernandina Beach
Summary
Dedicated Service Technician with expertise in troubleshooting, client communication, and emergency response. Committed to delivering quality service and enhancing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Service Master
Fernandina Beach
03.2022 - Current
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Diagnosed problems and determined solutions for various customer issues.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Identified potential problems during routine inspections to prevent future breakdowns.
- Completed scheduled appointments on time to drive quality service.
- Logged services performed in service ticket system.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Maintained accurate records of service calls, repairs, and parts used.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
Tile Setter
Haney Homes LLC
Fernandina Beach
03.2019 - 03.2022
- Cut tiles and marble to project specifications by using power wet saws and tile cutters.
- Grouted walls, floors and countertops with appropriate materials.
- Measured, cut, and installed ceramic tile, marble, and stone using hand tools and power cutting tools.
- Worked closely with team members to coordinate tasks and maintain workflow on job sites.
- Cleaned all work areas after completing each job assignment.
Education
High School Diploma -
Belfry High School
Belfry, KY06-2013
Skills
- Work with minimal supervision
- Troubleshooting and analysis
- Service reports
- Project management
- Service call response
- After-sales support
- Document management
- Residential construction
- Technical support
- Punctual and reliable
- Troubleshooting skills
- Professional and courteous
- Customer service
- Field inspection
- Client communication
- Time management
- Emergency response
- Problem solving
- Project estimation and bidding
- Compliance documentation
- Quality control
- Client education
- Quality assurance
- Time tracking
- Cost estimations
Certification
iicrc water damage certification
References
References available upon request.
Timeline
Service Technician
Service Master
03.2022 - Current
Tile Setter
Haney Homes LLC
03.2019 - 03.2022
High School Diploma -
Belfry High School