Joseph Gonzalez
Windsor Locks,Connecticut
Summary
Highly motivated and goal oriented individual, empowered for success. Bilingual in Spanish with excellent written and verbal communication skills; the ability to work with a wide variety of diverse communities; strong interpersonal skills help create both a positive and driven environment. Functions well as a team member or independently; adept at professional communication with employees and management at all levels. Passionate about helping others and skilled in providing high quality service; takes pride in representing the company with dignity and professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
ORANGETHEORY FITNESS
11.2022 - Current
- Conducted studio tours and effectively communicated membership benefits, pricing, and class offerings
- Assisted in achieving monthly sales goals through proactive lead follow-ups and closing new memberships
- Utilized CRM software to track leads, follow-ups, and sales progress
- Supported front desk operations including scheduling, check-ins, and retail transactions
- Built rapport with members to drive retention and promote referrals
- Maintained cleanliness and organization of studio and retail areas per company standards
- Managed approximately 25 incoming call and emails per day from customers.'
Full Time Sales Assistant Manager
ORANGETHEORY FITNESS
01.2023 - 01.2025
- Lead and Develop Sales Staff: Create a team of seasoned sales associates, confident in monthly sales goals being met; creating and implementing effective sales strategies to drive membership growth and retention
- Operational Oversight: Ensured smooth day-to-day operations of the sales department, including inventory management and adherence to company policies.
- Customer Relationship Management: Cultivated strong relationships with current and prospective members, enhancing customer satisfaction and loyalty.
- Lead Generation: Identified and pursued new business opportunities through various channels, including outreach, events, and partnerships.
Morning Time Produce Clerk
BJ’S WHOLESALE CLUB
05.2021 - 04.2022
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Shift Lead/Part Time Sales Associate
PLANET FITNESS/CARDIO EXPRESS
11.2018 - 01.2020
- Answered questions regarding members’ accounts (i.e. billing changes, past due balances, etc.)
- Resolved collection calls for members with outstanding balances
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collected, arranged, and input information into database system.
Barista
GLORIA JEAN’S COFFEES
10.2017 - 10.2018
- Took inventory and placed orders to maintain necessary weekly supplies
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Associate of Arts - Music Studies
CT State College
Enfield, CT05-2027
Clinical Research Assistant Program -
Pragya Precision Skilling
Boston, MA10.2021
High School Diploma - undefined
Manchester High School
Manchester, CT06.2017
Skills
- Proficient in Spanish
- Effective telephone interaction
- Skilled in resolving conflicts
- Service excellence
- Critical thinking
- Detail-oriented approach
Certification
ICH Good Clinical Practice Certificate Aug 2021
Languages
Spanish
Native or Bilingual
Timeline
Full Time Sales Assistant Manager
ORANGETHEORY FITNESS
01.2023 - 01.2025
Sales Associate
ORANGETHEORY FITNESS
11.2022 - Current
Morning Time Produce Clerk
BJ’S WHOLESALE CLUB
05.2021 - 04.2022
Shift Lead/Part Time Sales Associate
PLANET FITNESS/CARDIO EXPRESS
11.2018 - 01.2020
Barista
GLORIA JEAN’S COFFEES
10.2017 - 10.2018
High School Diploma - undefined
Manchester High School
Associate of Arts - Music Studies
CT State College
Clinical Research Assistant Program -
Pragya Precision Skilling
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