Joseph Greve
Dubuque,IA
Summary
Results driven and sales oriented communicator with demonstrated effectiveness in creating new opportunities for a company and customers. Strong retail and customer care service background able to identify sales opportunities and improve customer service for revenue enhancement able to build teams and provide leadership for company goals.
Overview
7
7
years of professional experience
Work History
Extended Coverage Driver Leader
Hirschbach Motor Lines Inc.
Dubuque, IA
02.2023 - Current
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Trained new employees on company policies, job duties, and performance expectations.
- Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers.
Sales Officer
RRIA Insurance
Barrington, IL
01.2021 - 01.2023
- Started in role as a Sales Officer, promoted to Office Manager within seven months
- Run daily office operations
- Oversee recruitment and training of new agents
- Managed Agent and Company to Broker Relations
- Analyzed customer needs to provide product recommendations
- Maintain customer and carrier relations to counteract issues that may arise
Factory Production Worker
True Value Manufacturing
Cary, Illinois
01.2020 - 01.2021
- Created oil based paint, aerosols, latex based paint, and various based cleaners
- Hand selected for private projects and small team production
- Assisted in training new members of the team
- Cooperate with different sectors of manufacturing facility for seamless and timely production
- Communication with superiors as well as quality and research teams for proper production and standard of batches
- Maintain cleanliness and organization of work area at all times
Sales Associate
Snoozzz Organics Mattresses and More
Thousand Oaks, California
06.2017 - 01.2020
- Sales associate for high customer focus business
- Manage inventory and vendor orders
- Build professional relationships with vendors
- Attend conferences for product releases
- Manage daily operations such as opening/closing duties, managing money orders and deposits, and sales reports
Education
McHenry High School
01.2015
Some College (No Degree) - Business Administration And Management
McHenry County College
Crystal Lake, ILSkills
- Word
- Excel
- Develop relationships and new programs with appropriate company and customer personnel
- Paint and Compound Production Certified
- Customer Service
- Time Management
- Punctual and Reliable
- Problem-Solving
- AS-400
- Geotab
- Transflow
- Cargowatch
- Business Management
- Conflict resolution techniques
- Effective communication abilities
- Strong leadership abilities
- Technology-savvy
- Data Entry
- Workflow Optimization
Timeline
Extended Coverage Driver Leader
Hirschbach Motor Lines Inc.
02.2023 - Current
Sales Officer
RRIA Insurance
01.2021 - 01.2023
Factory Production Worker
True Value Manufacturing
01.2020 - 01.2021
Sales Associate
Snoozzz Organics Mattresses and More
06.2017 - 01.2020
McHenry High School
Some College (No Degree) - Business Administration And Management
McHenry County College