JOSEPH GRIEGO

Analyzed and processed complex loan applications, ensuring compliance with regulatory requirements and company policies. Conducted thorough reviews of loan documentation, including credit reports, income verification, and appraisal reports. Collaborated with underwriters, originators, and other stakeholders to resolve loan issues and ensure timely processing. Mentored junior loan processors, providing guidance and training on loan processing procedures and best practices.

• Oversaw loan processing workflows, ensuring compliance with regulatory standards and company policies.
• Mentored junior loan processors, enhancing team performance and knowledge retention through targeted training sessions.

Analyzed and processed complex loan applications, ensuring compliance with regulatory requirements and company policies. Conducted thorough reviews of loan documentation, including credit reports, income verification, and appraisal reports. Collaborated with underwriters, originators, and other stakeholders to resolve loan issues and ensure timely processing. Mentored junior loan processors, providing guidance and training on loan processing procedures and best practices.

• Oversaw loan processing workflows, ensuring compliance with regulatory standards and company policies.
• Mentored junior loan processors, enhancing team performance and knowledge retention through targeted training sessions.

• Responsible for originating home equity loans while establishing rapport with customers to uncover their financial needs and goals. Provided solution recommendations to routine and complex business/operational problems. Created and maintained active pipelines with focus on selling the loan.

• Assessed customers' various needs to provide expert service and advocate for the best solutions available while minimizing customer effort and showing a high level of passion and energy when problem solving. Made reasonable procedure exceptions to accommodate unusual customer requests. Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Responsible for originating home equity loans while establishing rapport with customers to uncover their financial needs and goals. Provided solution recommendations to routine and complex business/operational problems. Created and maintained active pipelines with focus on selling the loan.

• Led branch performance to successfully achieve business goals and profitability. Managed the underwriting of Personal and Auto-Secured loans. Provided support and guidance in the career development of each employee, including training in consumer lending products and services. Conducted research, performed data analysis, and reported findings through formal presentations to promote proactive approaches to solve for business needs.

Overall management responsibility for operation of retail grocery store including store performance, control of cash audits, inventory and security, customer services, and management of staff. Track, analyze and take action to improve store performance by forecasting weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities with staff to ensure positive results. Oversee and monitor handling of cash and accounting. Ensure store is secured. Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service.