Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Joseph Grimm

Sr. DevOps Engineer & Manager
Shawnee

Summary

Accomplished in leading high-impact teams at PwC and Blue Cross, I excel in DevOps and SRE practices, enhancing system reliability, reducing incident rates, and automation first. Skilled in infrastructure management and team building, my background spans implementing transformative technologies and fostering a culture of continuous improvement and collaboration.

Overview

17
17
years of professional experience

Work History

Senior Manager, Digital and Marketing Global Lead

PwC
01.2024 - Current
  • Led global IT operations, supporting the application life cycle and infrastructure for multiple applications and content management systems.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented and developed operational standards, policies and procedures for global IT operations teams.
  • Managed staff and budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and successful client delivery.

Chief Learning Officer

IDevOps
01.2017 - 08.2024
  • Designed and delivered comprehensive DevOps training programs, equipping interns with foundational skills in CI/CD pipelines, cloud computing, and infrastructure automation.
  • Developed tailored learning materials, including hands-on labs, workshops, and technical documentation, to facilitate practical DevOps education.
  • Mentored intern DevOps engineers, fostering growth in areas such as containerization (Docker, Kubernetes), monitoring tools, and version control systems (Git).
  • Established a structured onboarding curriculum, reducing time-to-productivity for new DevOps interns by 50%.
  • Collaborated with cross-functional teams to align training content with organizational DevOps strategies and technical standards.
  • Introduced gamified learning techniques to enhance engagement and knowledge retention among intern engineers.
  • Monitored progress and provided personalized feedback, ensuring interns achieved key milestones in DevOps competencies.
  • Conducted regular evaluations and updated training modules to reflect the latest DevOps tools, trends, and industry best practices.
  • Championed a learning-first culture by integrating SRE principles, agile methodologies, and DevOps values into the educational framework.
  • Delivered presentations and facilitated discussions on emerging technologies to prepare interns for real-world challenges.

Senior Manager, DevOps Lead & Manager

PwC
02.2020 - 01.2024
  • Co-lead and managed a global operations team of DevOps engineers in infrastructure and application support of numerous global services and environments.
  • Streamlined infrastructure management through automation using industry-leading tools such as Ansible, Azure DevOps, and Terraform.
  • Championed a DevOps culture within the organization that emphasized collaboration between development, operations, and QA teams for seamless software delivery.
  • Enhanced system stability by implementing robust monitoring and alerting solutions with Dynatrace, Splunk, Datadog, and OpsGenie.
  • Leveraged tools like Jenkins and Azure DevOps to validate requirements and deploy code across development to production environments.
  • Collaborated with vendors like Microsoft, Databricks, and SingleStore to analyze outages and design architectural and platform improvements.
  • Streamlined global DevOps operations by enhancing support, documentation, and automation frameworks, enabling faster onboarding, centralized resources, and reduced mean time to recovery.
  • Resolved and analyzed complex global incidents for infrastructure and applications in multi-stage environments.
  • Built, maintained, and supported global Kubernetes infrastructure within Microsoft Azure, totaling over 400 actively used clusters.
  • Implemented SRE practices to enhance platform stability, reducing major incidents for the second-largest application by 94% in one year.

Senior Site Reliability Engineer

Blue Cross and Blue Shield of Kansas City
01.2019 - 02.2020
  • Co-created the Site Reliability Engineering (SRE) program, developing processes, documentation, strategies, and roadmaps.
  • Led SRE practice implementation with product teams, reducing support issues and improving system reliability.
  • Developed custom tools for automating Error Budgets, SLAs, SLOs, and team engagement using Office 365, ServiceNow, Django, and Dynatrace.
  • Automated infrastructure provisioning using vRealize, Puppet, Chocolatey, and Artifactory.
  • Collaborated with product teams to define SLIs, create SLOs, and establish Error Budgets.
  • Enhanced incident management and enterprise monitoring with Dynatrace, VictorOps, Splunk, and ServiceNow.
  • Co-chaired the enterprise automation community of practice.
  • Contributed to the Cloud Adoption Framework and Governance team for Microsoft Azure Cloud services.
  • Integrated Dynatrace and Splunk with ServiceNow for automated incident response, ticketing, runbook creation, CMDB updates, and event management.
  • Created and maintained custom metrics and dashboards in Dynatrace and Azure Cloud.

Police Detective, Police Officer, Police Trainer

Bonner Springs Police Department
01.2008 - 02.2017
  • Conducted and supervised thousands of criminal investigations.
  • Developed, managed, and implemented police training programs covering topics such as: police recruit field training, police use of force, investigation strategies and techniques, critical incident response, and more.
  • Supervised department units and staff in areas of: property and evidence storage, patrol shifts, training, and criminal investigations.
  • Researched, developed, and implement department policies and procedures.
  • Completed 16 certification programs in relation to law enforcement.

Education

Bachelor of Arts - Public Administration

MidAmerica Nazarene University
Olathe, KS
05.2001 -

Skills

Team building

Problem-solving

Staff management

Training and development

Python

JavaScript

Bash

Linux System Administration

GIT

PostgreSQL

SQL

Kubernetes

Microsoft Cloud Services

Terraform

Ansible

AWS

ServiceNow

Azure DevOps

Jenkins

Docker

Databricks

Splunk

Apache Airflow

Hashicorp Vault

GraphQL

Django

Flask

Adobe Experience Management

Timeline

Senior Manager, Digital and Marketing Global Lead

PwC
01.2024 - Current

Senior Manager, DevOps Lead & Manager

PwC
02.2020 - 01.2024

Senior Site Reliability Engineer

Blue Cross and Blue Shield of Kansas City
01.2019 - 02.2020

Chief Learning Officer

IDevOps
01.2017 - 08.2024

Police Detective, Police Officer, Police Trainer

Bonner Springs Police Department
01.2008 - 02.2017

Bachelor of Arts - Public Administration

MidAmerica Nazarene University
05.2001 -

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Joseph GrimmSr. DevOps Engineer & Manager