Joseph Guitron
1740 Port Way Oakley ,CA
Summary
Professional individual with experience in maintaining clean, safe, and orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for working effectively independently or with a team. Able to adapt to changing priorities. Consistently proven to be reliable and dedicated to achieving high standards in every task.
Overview
8
8
years of professional experience
Work History
Dispatcher
Mount Diablo Resource Recovery
Concord, CA
01.2020 - Current
- Answers radio, phone, & emails accordingly.
- Maintains an accurate records of all driver and customer incidents ensuring proper actions were taken.
- Solely responsible for reviewing and processing all of the end of the month debris box billing.
- Supports a clean city image by ensuring streets are free of debris after garbage collection was completed through third eye camera software.
- Streamline route planning, suggesting adjustments for improved time management and overall effectiveness in waste collection duties.
- Promotes recycling efforts within the community, educating residents on proper disposal methods for recyclable materials.
- Works closely with Contra Costa County to remove illegal dumping from our service area.
- Supports driver's in maintaining a clean driving record by vigilantly monitoring traffic conditions and providing timely alerts about potential hazards or obstacles on the route.
- Applies strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
- Supports company reputation with professional conduct and appearance while representing the organization during neighborhood clean up events.
Customer Service Representative
Mount Diablo Resource Recovery
Concord, CA
10.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Learned and adapted quickly to new technology and software applications.
Facility Maintenance Worker
Davidon Homes
Walnut Creek, CA
10.2017 - 10.2018
- Maintained cleanliness and sanitation across an apartment facility ensuring compliance with health and safety regulations.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris
- Applied uniform coats of paint to curbs and parking stalls to maintain facility safety regulations.
- Revitalized parking lot area by pressure washing concrete surfaces, removing oil, mold, and mildew for enhanced curb appeal.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Preformed deep cleaning and disinfection to garbage enclosures, improving hygiene and reducing pest issues.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Education
High School Diploma -
Pittsburg High School
Pittsburg, CA01-2015
Skills
- Verbal communication
- Active listening
- Dependable and responsible
- Flexible and adaptable
- Friendly, positive attitude
- Bilingual
Timeline
Dispatcher
Mount Diablo Resource Recovery
01.2020 - Current
Customer Service Representative
Mount Diablo Resource Recovery
10.2018 - 01.2020
Facility Maintenance Worker
Davidon Homes
10.2017 - 10.2018
High School Diploma -
Pittsburg High School