Joseph Hance
Gallatin
Summary
Accomplished Asset Protection and Safety Leader with 15+ years of experience driving shrink reduction, enhancing safety performance, and leading high-performing teams in multi-location retail environments. Proven track record of investigating and resolving complex theft cases, partnering with law enforcement, and delivering measurable cost savings. Skilled at mentoring, cross-functional collaboration, and aligning operational practices with corporate goals to maximize profitability and team engagement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Driver
Uber
01.2025 - Current
- Ensured timely pickups and drop-offs, enhancing customer satisfaction through efficient route management.
- Maintained vehicle cleanliness and safety standards, performing regular inspections to ensure reliability.
- Navigated using GPS systems, adapting to changing traffic conditions for optimal travel times.
- Provided exceptional customer service, addressing passenger inquiries and concerns professionally.
F&B Outlet Manager
Grasslands Golf & Country Club
07.2024 - 11.2025
- Managed daily operations of food and beverage services at a premier golf club.
- Promoted twice within first 5 months from Server to Supervisor to Manager.
- Trained and supervised staff to maintain high service standards and efficiency.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Oversaw inventory management for supplies and equipment in the outlet.
- Implemented customer feedback processes to improve service quality.
- Ensured compliance with health and safety regulations in dining areas.
Senior AP, Safety, and Operations Manager
Lowes Home Improvment
10.2022 - 03.2024
- Led shrink and safety initiatives across multiple locations, consistently meeting or exceeding corporate targets.
- Trained, coached, and mentored staff to improve the adoption of new programs and operational standards.
- Investigated internal, external, and operational shrink; partnered with law enforcement for case resolution.
- Testified in court for ORC, and internal theft cases.
- Partnered with regional retailers and law enforcement to dismantle ORC groups.
- Conducted quarterly rack inspections, and coordinated necessary equipment replacements.
- Managed COVID-19 exposure assessments companywide, including associate interviews, CCTV analysis, and quarantine determinations.
- Coordinated store communications, emergency pay, and professional cleaning for high-risk locations.
- Investigated falsified test results and contributed to corporate shrink data analysis projects.
Case Manager
Lowes Home Improvment
01.2021 - 10.2022
- Loss prevention and asset protection
- Safety compliance and risk management
- Staff coaching and development
- Operational shrink analysis
Asset Protection & Safety Manager
Lowes Home Improvment
06.2013 - 01.2021
- Reduced shrink from 0.97% to 0.79% (a $55K savings) in a high-risk store within one year.
- Served as ORC Captain for Riverside County, increasing closed ORC cases by over 100%.
- Built strong employee relationships to encourage compliance and improve safety culture.
- Developed and presented case decks to law enforcement for multi-store investigations.
Sous Chef
Grasslands Golf & Country Club
08.2008 - 02.2012
- Trained and supervised junior kitchen staff on proper cooking techniques.
- Ensured compliance with food safety standards and sanitation practices.
- Assisted in managing kitchen operations during busy service periods.
- Innovated recipes to enhance flavor profiles while maintaining cost efficiency.
- Prepared and executed daily menu items in a fast-paced kitchen environment.
- Maintained inventory levels, ensuring fresh ingredients for all dishes.
Installed Sales Manager
Lowes Home Improvment
06.2003 - 06.2007
- Managed installation projects from planning through execution.
- Oversaw inventory management and procurement of installation materials.
- Boosted customer focus scores from the low 40s to 82 within six months.
- Met and exceeded sales goals in a high-volume store.
- Achieved sales, margin, and shrink targets.
- Promoted three times within first year (Cashier → Team Lead → Department Manager).
Lead Server/Trainer
Cafe Champagne at Thornton Winery
08.1998 - 06.2003
- Developed and implemented training programs for new server staff, enhancing service quality and consistency.
- Mentored junior servers, fostering a collaborative environment and improving team performance.
- Conducted regular evaluations of server skills, providing constructive feedback for professional development.
- Streamlined onboarding processes, reducing training time while maintaining high service standards.
Education
Associate of Science - Culinary Arts And Hospitality Management
California School of Culinary Arts (Le Cordon Bleu
Pasadena, CA10-2007
Skills
- Loss prevention and asset protection
- Safety compliance and risk management
- Staff coaching and development
- Operational shrink analysis
- Organized retail crime (ORC) investigations
- Customer service excellence
- CCTV and surveillance systems
- Wicklander-Zulawski certified interviewer
Certification
- ServSafe Certified
- Wicklander-Zulawski certified interviewer
Timeline
Driver
Uber
01.2025 - Current
F&B Outlet Manager
Grasslands Golf & Country Club
07.2024 - 11.2025
Senior AP, Safety, and Operations Manager
Lowes Home Improvment
10.2022 - 03.2024
Case Manager
Lowes Home Improvment
01.2021 - 10.2022
Asset Protection & Safety Manager
Lowes Home Improvment
06.2013 - 01.2021
Sous Chef
Grasslands Golf & Country Club
08.2008 - 02.2012
Installed Sales Manager
Lowes Home Improvment
06.2003 - 06.2007
Lead Server/Trainer
Cafe Champagne at Thornton Winery
08.1998 - 06.2003
Associate of Science - Culinary Arts And Hospitality Management
California School of Culinary Arts (Le Cordon Bleu