Joseph Hardaway Sr.
Data Entry Clerk
Chattanooga,TN
Summary
Dynamic customer service professional with a proven track record at Memorial CHI, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and maintained data accuracy in high-pressure environments. Adept at fostering strong relationships and ensuring compliance with information security standards.
Overview
2015
2015
years of professional experience
Work History
Customer Service Representative
Memorial CHI
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Data Entry Clerk
Memorial CHI
03.2005 - 02.2015
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Followed established procedures to enter and process data correctly.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
Pharmacy Technician
Memorial CHI
02.1998 - 02.2005
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Representative
Erlanger Baroness Hospital
02.1991 - 06.1998
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
United States Air Force
02.1976 - 04.1978
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma - General Education
Howard High
Chattanooga, TN02.1971
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Data entry
Data collection
Customer relations
Decision-making
Team collaboration
Appointment scheduling
Computer proficiency
Scheduling
Information security
Paperwork processing
Complaint handling
Task prioritization
Timeline
Data Entry Clerk
Memorial CHI
03.2005 - 02.2015
Pharmacy Technician
Memorial CHI
02.1998 - 02.2005
Customer Service Representative
Erlanger Baroness Hospital
02.1991 - 06.1998
Administrative Assistant
United States Air Force
02.1976 - 04.1978
Customer Service Representative
Memorial CHI
High School Diploma - General Education
Howard High