Joseph Harrison

• Oversee daily operations and ensure a safe and positive experience for all visitors.(4,000+)
• Supervise a team of 20+ employees, enforcing safety protocols and operational standards.
• Address and resolve customer concerns efficiently to maintain a high satisfaction level.
• Created safety protocol outline for staff members
• Managed daily operations of a high-volume seasonal attraction, ensuring exceptional guest experiences while maintaining a safe and efficient environment.
• Developed and maintained employee schedules, coordinating staffing levels to meet operational demands and guest attendance.
• Prioritized safety as a core responsibility for both guests and employees, ensuring compliance with all company policies and procedures.
• Implemented and enforced safety protocols across all attraction areas, reducing risks and promoting a culture of safety awareness.
• Conducted regular safety inspections, identified potential hazards, and coordinated corrective actions to maintain a secure operating environment.
• Trained, coached, and supervised team members on safety procedures, emergency response protocols, and customer service standards.
• Responded to guest concerns, incidents, and emergencies in a professional and timely manner while ensuring proper documentation and follow-up.
• Collaborated with leadership to improve operational efficiency, employee performance, and overall guest satisfaction.
• Monitored attraction operations to ensure compliance with safety standards, operational guidelines, and company expectations.
• Led by example, fostering teamwork, accountability, and a customer-focused culture among staff.

Professional Summary

Experienced Operations Manager with a strong background in team leadership, scheduling, guest services, and safety management. Proven ability to oversee high-volume operations while making employee and customer safety the highest priority. Skilled in implementing safety protocols, training staff, managing schedules, and maintaining efficient operations that deliver exceptional guest experiences in a safe and welcoming environment.

• Managed daily operations of a large-scale entertainment venue, ensuring a safe, organized, and enjoyable experience for guests and employees.
• Created and managed employee schedules, coordinating staffing levels across attractions, security, admissions, and support departments to meet operational needs.
• Made guest and employee safety a top priority by implementing and enforcing safety protocols, emergency procedures, and company policies.
• Conducted routine safety inspections and monitored attraction areas to identify and address potential hazards before they became issues.
• Trained and supervised staff on safety procedures, emergency response, customer service standards, and operational expectations.
• Responded quickly and effectively to guest concerns, incidents, medical situations, and operational challenges while maintaining a professional environment.
• Coordinated with security and management teams to ensure compliance with safety regulations and venue policies.
• Maintained accurate incident reports, employee documentation, and operational records.
• Led and motivated teams in a fast-paced, high-volume environment while promoting accountability, teamwork, and professionalism.
• Ensured attractions operated safely and efficiently, delivering a positive guest experience while minimizing operational risks.

Professional Summary

Results-oriented Manager with experience overseeing high-volume entertainment operations, employee scheduling, team leadership, and safety management. Skilled in implementing safety protocols, training employees, managing schedules, and maintaining a secure environment for both guests and staff. Dedicated to operational excellence, customer satisfaction, and fostering a strong culture of safety, accountability, and teamwork.

• Facilities: 120 acres
• Lawn Care
• Day-to-Day: Review the day’s route and appointments, Check weather conditions, Load trailers and trucks, Fuel equipment, Inspect mowers, trimmers, blowers, and safety gear
• Confirm materials needed: fertilizer, mulch, weed control products, replacement blades/string
• Weekly Task:
• Organize jobs geographically
• Minimize drive time
• Add emergency or same-day requests
• Track recurring service frequencies:
• Weekly
• Biweekly
• Monthly.
• One of the finest adventure parks in Central Florida. This facility prides itself on customer service and guest engagement. They strive to make every customer's experience an experience they will never forget.

Owned and operated a federally licensed firearms dealership, overseeing retail sales, inventory management, customer service, and daily business operations.
Drove sales growth through product expertise, customer relationship management, and effective merchandising of firearms, ammunition, and accessories.
Educated customers on firearm selection, safe handling practices, storage solutions, and applicable legal requirements.
Maintained strict compliance with all ATF regulations, Federal Firearms License (FFL) requirements, and state and local firearms laws.
Conducted firearm transfers and background check procedures in accordance with ATF guidelines and company policies.
Ensured accurate completion and maintenance of required records, including ATF Form 4473 and acquisition/disposition logs.
Promoted a strong culture of firearm safety by emphasizing responsible ownership, secure storage, and safe handling practices to customers and staff.
Implemented and enforced safety protocols for firearm handling, display, storage, and transportation within the retail environment.
Managed vendor relationships, purchasing activities, pricing strategies, and inventory levels to maximize profitability and product availability.
Trained and supervised employees on sales techniques, customer service, firearms safety, regulatory compliance, and operational procedures.
Maintained a secure and compliant facility through regular audits, inventory reconciliation, and adherence to established security standards.

Professional Summary

Results-driven firearms retail business owner with extensive experience in sales, customer service, ATF compliance, inventory management, and firearm safety. Proven ability to increase revenue, build lasting customer relationships, and maintain strict adherence to federal and state regulations. Dedicated to promoting responsible firearm ownership through customer education, safe handling practices, regulatory compliance, and exceptional service.

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• Led all asset protection and loss prevention operations, ensuring a safe and secure environment for employees, customers, and company assets.
• Developed and managed employee schedules, coordinating staffing levels to maintain effective security coverage and operational efficiency.
• Made workplace safety a top priority by identifying risks, conducting inspections, and addressing potential hazards proactively.
• Implemented and enforced safety protocols, emergency procedures, and company policies to reduce accidents, injuries, and security incidents.
• Conducted regular safety audits, investigations, and compliance reviews to ensure adherence to company standards and regulatory requirements.
• Trained and coached employees on safety procedures, loss prevention strategies, emergency response, and workplace security practices.
• Investigated incidents involving theft, accidents, policy violations, and safety concerns, documenting findings and recommending corrective actions.
• Collaborated with management teams to develop action plans that improved safety performance, reduced shrink, and enhanced operational security.
• Monitored surveillance systems, access controls, and security procedures to protect company assets and minimize loss.
• Maintained detailed records and reports related to safety compliance, investigations, incidents, and asset protection activities.
• Fostered a culture of accountability, safety awareness, and continuous improvement throughout the organization.

Professional Summary

Dedicated Asset Protection Manager with extensive experience in safety management, loss prevention, employee supervision, and operational security. Proven ability to develop schedules, implement effective safety protocols, lead investigations, and maintain compliance with company policies and regulatory requirements. Strong leader committed to creating a safe work environment, reducing risk, protecting assets, and promoting a culture of safety and accountability.