Joseph Hawkins
Jackson,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Sixteen years of solid management experience, and highly specified training, desiring to obtain a more challenging leadership position. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Area Operations Manager
Amazon
08.2021 - Current
- Ensure compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Assisted in recruiting, hiring and training of team members.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
Store Manager
Kroger
04.2016 - 08.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Skilled to assist in developing and executing personnel procedures and policies, providing guidance and interpretation for business operations
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Branch Team Leader
Regions Bank
04.2013 - 03.2016
- Managed daily branch activities, ensuring smooth operations and excellent customer experiences.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
- Coordinated community outreach efforts such as financial literacy workshops or sponsorships of local events to enhance the bank''s visibility within the area served by the branch.
- 2015 Bronze Level Award Winner (Top 3 in individual sales)
Branch Assistant Manager
Enterprise Rent-A-Car Holdings
02.2010 - 04.2013
- Coordinated marketing efforts, increasing brand visibility within the local market area.
- Streamlined the rental process for improved efficiency and time management.
- Collaborated with upper management for branch performance reviews and strategic planning initiatives.
- Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Business Administration - Business Administration And Management
JACKSON STATE UNIVERSITY
Jackson, Mississippi05.2009
Skills
- Business Development
- Communications
- Confidential Information Management
- Decision-Making & Problem Solving
- Team Development & Leadership
- Employee Recruitment/ Retention Strategies
- Time & Workflow Management
- Proficient in Microsoft Office
- Type 80-90 WPM
Timeline
Area Operations Manager
Amazon
08.2021 - Current
Store Manager
Kroger
04.2016 - 08.2021
Branch Team Leader
Regions Bank
04.2013 - 03.2016
Branch Assistant Manager
Enterprise Rent-A-Car Holdings
02.2010 - 04.2013
Bachelor of Business Administration - Business Administration And Management
JACKSON STATE UNIVERSITY