Joseph Hawley
Eugene,OR
Summary
Dynamic leader with a proven track record at Johnstone Supply and the US Navy, excelling in operations management and staff training. Skilled in business development and adept at fostering key performance indicators for growth. Demonstrated ability to enhance team efficiency and customer loyalty through innovative solutions and personalized service.
Overview
31
31
years of professional experience
Work History
Branch Service Manager
Johnstone Supply
Eugene, OR
03.2007 - Current
- Handle customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Oversee daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Coach staff to improve efficiency and revenue with more effective procedures and approaches.
- Continue to build trusting relationships with customers by offering sound advice and personalized service.
Boatswain's Mate 3rd Class
US Navy
San Diego, CA
04.1993 - 04.1997
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
Education
Bachelor of Arts - Management
Northwest Christian University
Eugene, OR12.2007
Skills
- Business Development
- Sales management
- Key Performance Indicators
- Operations Management
Timeline
Branch Service Manager
Johnstone Supply
03.2007 - Current
Boatswain's Mate 3rd Class
US Navy
04.1993 - 04.1997
Bachelor of Arts - Management
Northwest Christian University