Joseph Head
Henderson,NV
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
16
16
years of professional experience
Work History
Concierge
MGM Resorts
Las Vegas, NV
09.2021 - 05.2025
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated with various departments to ensure seamless guest experiences during events and stays.
- Assisted guests with reservations, transportation arrangements, and local recommendations to enhance satisfaction.
- Trained new staff on hospitality standards and operational procedures to uphold service excellence.
- Maintained updated knowledge of hotel amenities and services to provide accurate information to guests.
- Facilitated and coordinated transportation services for guests.
Marketing Assistant
Starpoint Resort Group
Las Vegas, NV
06.2014 - 03.2020
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Coordinated promotional campaigns across digital channels, increasing audience reach and interaction.
- Analyzed market trends to inform product positioning and competitive strategies.
- Collaborated with cross-functional teams to optimize marketing initiatives and ensure alignment with business goals.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Cook
Emerilsrestaurants
Las Vegas, NV
05.2009 - 08.2014
- Assisted in menu development and execution for high-volume service events.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Monitored inventory levels and maintained stock of ingredients and supplies.
- Trained new kitchen staff on food safety protocols and cooking techniques.
- Implemented efficient workflow strategies to enhance kitchen operations.
- Developed specialty dishes that aligned with restaurant's culinary vision and brand.
Education
High School Diploma -
Durango High School
Las Vegas, NVTimeline
Concierge
MGM Resorts
09.2021 - 05.2025
Marketing Assistant
Starpoint Resort Group
06.2014 - 03.2020
Cook
Emerilsrestaurants
05.2009 - 08.2014
High School Diploma -
Durango High School