An avid and passionate guitar player that has written many original songs, I've released three EP's of original music over the years with a forth on the way Played the national anthem on guitar for the Lehigh Valley Phantoms, usually once a year, and have played many gigs in and around the valley
Joseph Held
Allentown,PA
Summary
Dynamic leader with a proven track record at Gabrielli Truck Sales, excelling in strategic planning and relationship building. Successfully enhanced sales performance and operational efficiency through effective team management and employee development initiatives. Adept at project coordination, fostering a culture of continuous improvement, and driving business growth through innovative strategies.
Overview
23
23
years of professional experience
Work History
Director or Service
Gabrielli Truck Sales and Coopersburg and Liberty Kenworth
New Jersey, Pennsylvania
07.2014 - Current
- Developed strategic initiatives to enhance sales performance and market penetration.
- Led cross-functional teams to optimize operational workflows and drive efficiency.
- Implemented training programs to improve staff capabilities and customer service standards.
- Monitored and interpreted market trends to guide strategic product offerings and pricing adjustments.
- Fostered relationships with key stakeholders to support business growth objectives.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Project Manager
HiFi House
Wilmington, DE
05.2009 - 06.2014
- Led cross-functional project teams to deliver complex initiatives on time and within scope.
- Developed project plans outlining timelines, milestones, and resource allocation strategies.
- Utilized project management software to track progress, manage budgets, and report on key performance indicators.
- Conducted regular status meetings to review progress and adjust plans as necessary for optimal outcomes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
Store Manager
Tweeter Home Entertainment
Whitehall, PA
08.2003 - 12.2008
- Oversaw daily store operations, ensuring optimal product availability and merchandising standards.
- Led team recruitment, training, and performance evaluations to foster employee development.
- Developed promotional strategies to increase sales and enhance customer engagement.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
GED -
William Allen High School
Allentown, PACertificate - Lean Six Sigma Black Belt
Villanova University
Villanova, PA04-2024
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Strategies and goals
- Project coordination
- Employee development
- Staff management
Accomplishments
Consistently took departments that were posting losses and was able to turn them around to become not only positive net income sources for the business, but a desired location for employees to work.
Interests
Timeline
Director or Service
Gabrielli Truck Sales and Coopersburg and Liberty Kenworth
07.2014 - Current
Project Manager
HiFi House
05.2009 - 06.2014
Store Manager
Tweeter Home Entertainment
08.2003 - 12.2008
GED -
William Allen High School
Certificate - Lean Six Sigma Black Belt
Villanova University