Joseph Hensley
Fort Worth,TX
Summary
Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, ensuring high reliability and uptime.
Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Overnight Supervisor
Bass Pro Shops
10.2024 - Current
- Supervised overnight operations, ensuring team adherence to safety protocols and company standards.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Trained and mentored new staff, enhancing team performance and operational efficiency.
- Implemented scheduling strategies, improving shift coverage and employee satisfaction.
System Administrator
US Navy
01.2011 - 04.2024
- Managed network security protocols to safeguard sensitive information and maintain operational integrity.
- Administered system updates and patches to enhance performance and mitigate vulnerabilities.
- Coordinated user access controls, ensuring compliance with Navy security policies and procedures.
- Troubleshot hardware and software issues, providing timely solutions to maintain system uptime.
- Trained personnel on new software tools, improving team proficiency and operational efficiency.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TXSkills
- Workplace safety
- Employee motivation
- Scheduling expertise
- Customer service
- Training and mentoring
- Team building
- Conflict resolution
- Quality assurance
- Implementation of system upgrades
- System monitoring
- Troubleshooting and technical guidance
- System updates
Certification
Security +
AA +
HBSS
NTCSS
TS/SCI security clearance
Timeline
Overnight Supervisor
Bass Pro Shops
10.2024 - Current
System Administrator
US Navy
01.2011 - 04.2024
Associate of Arts - Business
Tarrant County College