Joseph Herkelrath
Post Falls,Idaho
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of [Type] parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Knowledgeable [Job Title] proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Parts Specialist
Body By Scotty
11.2022 - Current
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
Service Manager
Silverlake Automotive
09.2013 - 11.2022
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Commercial Manager
CSK Auto
12.2003 - 09.2013
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA06.1999
Skills
- Record Keeping
- Logistics Coordination
- Cross-Functional Collaboration
- Cost Reduction Strategies
- Project Management
- Vendor Relations
- Conflict Resolution
- Performance Metrics
- Stock Control
- Problem Solving
- Training and Development
- Inventory Management
- Forecasting and Planning
Certification
Ase c1 certification
Timeline
Parts Specialist
Body By Scotty
11.2022 - Current
Service Manager
Silverlake Automotive
09.2013 - 11.2022
Commercial Manager
CSK Auto
12.2003 - 09.2013
High School Diploma -
Birmingham Community Charter High School
Similar Profiles
Vanessa CoxVanessa Cox
Server/Bartender at Scotty BrownsServer/Bartender at Scotty Browns
VALERIA NICOLE MONDRAGON ZAMUDIOVALERIA NICOLE MONDRAGON ZAMUDIO
Front Office Agent (Teilzeit) at The Scotty Hotel HamburgFront Office Agent (Teilzeit) at The Scotty Hotel Hamburg
Lily GilmartinLily Gilmartin
Scenic Artist and Art Department at Alan ScottyScenic Artist and Art Department at Alan Scotty
Lillian BottensLillian Bottens
Server at Cracker Barrel RestaurantServer at Cracker Barrel Restaurant
Joni WalkerJoni Walker
Executive Assistant at Experian Consumer ServicesExecutive Assistant at Experian Consumer Services