Keisha Williams
Pearisburg,VA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Whites Towing
11.2023 - Current
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Dental Practice Manager
Salem Dental Office
10.2021 - 09.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier
Home Depot
01.2020 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Dental Practice Manager
Spencer Dental And Braces
08.2017 - 12.2020
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
Education
High School Diploma -
Christiansburg High School
Christiansburg, VA05.1998
Skills
- Warehouse Operations
- Forecasting and Planning
- Six Sigma Methodologies
- Packaging and Labeling
- Teamwork Abilities
- Parts Identification
- Problem Solving
- Performance Metrics
- Budget Management
- Quality Assurance
- Customer Service
- Software Proficiency
- Record Keeping
- Regulatory Compliance
- Attention to Detail
Timeline
Parts Specialist
Whites Towing
11.2023 - Current
Dental Practice Manager
Salem Dental Office
10.2021 - 09.2023
Cashier
Home Depot
01.2020 - 01.2023
Dental Practice Manager
Spencer Dental And Braces
08.2017 - 12.2020
High School Diploma -
Christiansburg High School
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