Joseph Hernandez

Currently participating in the GCR development program, I am gaining great insight and leadership tools from some of the best that Xfinity has to offer. I see this amazing opportunity to fine-tune and enhance my current skill set.

• Resolved customer issues efficiently through effective problem-solving techniques.
• Monitored sales performance metrics to identify market trends.
• Upsold additional items aligned with customer interests and needs.
• Devised promotional strategies that increased overall sales volume.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.

• Completed accurate and efficient data entry and database updates to support business operations.
• Troubleshot systems and equipment and ran tests to make effective recommendations.
• Completed new OS installations on phones, tablets and laptops.
• Maintained logs and records of system security activities and procedures.
• Maintained data entry requirements by following data program techniques and procedures.
• Executed on-time and under budget project management to resolve complex issues.
• Input client information into spreadsheets and company database to provide sales leaders with quick access to essential client data.

• Handled cash and credit card payments and returned receipts, change and payment cards to customers.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Coordinated with team members and organizational partners to identify and resolve data issues.
• Created reports and audited charts to maintain concise records.

• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Compiled data from source documents prior to data entry.
• Identified, corrected and reported data entry errors.
• Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
• Analyzed store's inventory and ordered merchandise and products to keep stock level.
• Maintained business records by updating customer information.