Joseph Hernandez Mercado
San Antonio,TX
Summary
Detail-oriented Army Veteran with a Secret Clearance, fluent in English and Spanish, adept at thriving in high-stress environments and skilled in problem-solving. Currently pursuing a Bachelor's degree in International Business, expected to graduate in 2026. Experienced in effective communication, system administration, and troubleshooting. Eager to leverage analytical skills and adaptability to contribute effectively as an Internet Rater.
Overview
3
3
years of professional experience
Work History
Air Defense Battle Management System Operator Crew
U.S. Army Active Duty
07.2021 - 07.2023
- Deployed to support aerial surveillance operations in the Persian Gulf region, aiding Emirati Government in defensive measures against threats from Iran. (Dated March, 2022 - January 2023)
- Installed and tested equipment, ensuring proper functioning.
- Conducted preventive maintenance tasks to detect and prevent problems.
- Communicated effectively with supervisors to plan equipment layout and resolve maintenance issues.
- Advised management on customer satisfaction and product performance.
Air Defense Battle Management System Operator
U.S. Army Active Duty
07.2020 - 07.2021
- Recognized for mentoring peers and achieving superb results in real-world armed situations.
- Led setup of the Patriot Shot Architecture to enable Army and Air Force Command Operation Cells to communicate during combat operations.
- Developed maintenance schedules, saving the Army an estimated $1.2 million in parts and labor.
- Maintained communication equipment and vehicles valued at over $15 million.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
Education
Bachelors (Pursuing) - International Business Management
Northeast Lakeview College
Universal City, TX05.2026
High School Diploma -
Claudia Taylor Lady Bird Johnson High School
San Antonio, Texas06.2019
Skills
- Effective Oral and Written Communication
- Adaptability
- Time Management
- System Administration
- Knowledge of Automation Software (Microsoft Windows, Word, PowerPoint, Excel, Linux)
- Troubleshooting
- Research
Timeline
Air Defense Battle Management System Operator Crew
U.S. Army Active Duty
07.2021 - 07.2023
Air Defense Battle Management System Operator
U.S. Army Active Duty
07.2020 - 07.2021
Bachelors (Pursuing) - International Business Management
Northeast Lakeview College
High School Diploma -
Claudia Taylor Lady Bird Johnson High School