Joseph Hicks
Suwanee,GA
Summary
Dynamic and highly skilled hospitality professional with an exceptional ability to build lasting guest relationships and masterfully manage time in elite, high-pressure restaurant environments. Recognized for seamlessly handling tables of all sizes with flawless precision and delivering an unparalleled guest experience. Expert in anticipating customer needs, exceeding expectations, and driving customer satisfaction to cultivate long-term loyalty and build a distinguished reputation. Committed to upholding the highest standards of service and efficiency, with a proven track record of elevating dining experiences to the finest standards in the industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrell
Suwanee, GA
10.2023 - 10.2024
- Expertly Resolved Customer Complaints in a High-Demand Restaurant Environment
- Multi-tasking and Restaurant Operations Specialist
- Silverware Presentation and Efficiency Expert
- Thrived in High-Pressure, Fast-Paced Scenarios
- Proficient in Handling Payments and Transactions
- Coordinated and Managed Togo Orders Efficiently
- Adaptable Hosting and Seating Management
- Assisted with Food Preparation and Special Requests
Cashier
Publix
Suwanee, GA
01.2023 - 10.2023
- Resolved Customer Concerns and Diffused High-Stress Situations
- Mastered Complex Payment Processing
- Developed Advanced Customer Communication Skills
- Logistics and Store Presentation Expert
- Navigated an Intricate Grocery Inventory System
Education
High School Diploma -
Lambert High School
805 Nichols Rd, Suwanee, GA 3002405-2024
Some College (No Degree) - Business
Georgia State University
3705 Brookside Pkwy, Alpharetta, GA 30022Skills
- Customer Service and Conflict Resolution
- Cash and Payment Processing
- Multi-tasking and Time Management
- Effective Communication and Interpersonal Skills
- Attention to Detail and Precision
- Store and Restaurant Operations Management
- Team Collaboration and Support
- Skilled In High-Pressure Situations
Affiliations
- Rock Climber
- Experience In Martial Arts and Jiu Jitsu
Certification
- Alcohol License Owned
Timeline
Server
Cracker Barrell
10.2023 - 10.2024
Cashier
Publix
01.2023 - 10.2023
High School Diploma -
Lambert High School
Some College (No Degree) - Business
Georgia State University