Joseph Hill

• Contact 50 to 100 new and existing clients by telephone daily regarding vehicle service contracts.
• Efficiently solve customer complaints and ensure that customers have an understanding of coverage.
• Establish, develop, and maintain business relationships with current and prospective customers.
• Contact current and future clients about new advertising services with cost estimates.
• Meet monthly quotas by 8% quota selling extended car warranties and received employee of the month recognition.
• Train new employees to use the company's databases and learn to implement them on phone calls.
• Train co-workers for In contact, which is a cloud-based call center software that helps communication among Endurance employees and customers.

• Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner
• Lifted, lowered and slid packages ranging from 25lbs – 70lbs.
• Achieved employee of the month for October 2014 and January 2014.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

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• Made 35-50 telephone calls and in person visits and presented existing and prospective customers inquiring about title loans for their automobiles
• Expedited the resolution of customer problems and complaints
• Established, developed, and maintained business relationship with current customers and prospective customers.
• Answered customers' questions regarding products, prices, and availability.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

• Maintain assigned account bases while developing new accounts.
• Located and contacted potential clients in order to offer advertising services
• Developed constructive and cooperative working relationships with others, and maintained them over time.
• Sold radio announcements pertaining to social issues to small and medium businesses nationally.
• Made 50-150 calls daily to small-medium sized businesses on getting radio advertising to help promote the companies products/services at an 6% or higher closing quota.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Managed friendly and professional customer interactions.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

• Organized large events such as graduations, concerts, and sporting events.
• Managed inventory in concessions.
• Stagehand setup for events such as plays and guest speakers.
• Provided guest and performers with directions or other venue information.
• Provided primary level of guest assistance in seating area.
• Required to have thorough knowledge of building policies, procedures, and event requirements
• Acted upon all comments/complaints in friendly manner.
• Ensured safe environment for all guests, staff, and performers.
• Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
• Boosted overall team productivity by identifying inefficiencies in workflows and implementing targeted strategies for improvement.
• Gathered and organized materials to support operations.
• Oversaw recruitment efforts to attract top talent, leading to an increase in overall staff quality and skill sets.
• Generated detailed reports and presented findings to management, highlighting progress toward organizational goals and areas requiring further attention.