JOSEPH HILLANBRAND
Norristown,PA
Summary
Dynamic General Manager with a proven track record at Rocco's Brick Oven, excelling in operations management and team leadership. Enhanced customer satisfaction through effective training programs and optimized inventory control, resulting in a 20% increase in profitability. Strong relationship builder with exceptional communication skills, driving organizational growth and efficiency.
Overview
19
19
years of professional experience
Work History
General Manager
Roccos Brick Oven
07.2013 - Current
- Oversaw daily operations, ensuring efficient workflow and high standards of service quality.
- Developed and implemented training programs for staff to enhance customer service skills.
- Monitored inventory levels, optimizing supply chain processes to reduce costs and waste.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Led team meetings to align on goals, foster collaboration, and maintain a positive work environment.
- Cultivated relationships with suppliers to negotiate favorable terms and ensure timely delivery of products.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Inventory Supervisor
Walmart
05.2012 - 03.2015
- Supervised inventory management processes to ensure accuracy and minimize stock discrepancies.
- Trained and mentored team members on inventory control best practices and procedures.
- Implemented efficient stock replenishment strategies to optimize product availability.
- Analyzed inventory data to identify trends and improve forecasting accuracy.
- Collaborated with departments to streamline supply chain operations and enhance efficiency.
- Conducted regular audits of inventory levels to maintain compliance with company standards.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
Department Manager
Walmart
04.2009 - 05.2012
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, utilizing automated systems to optimize stock availability.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
Security Officer
Allied Universal Security Services
02.2008 - 08.2008
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols, identifying and addressing potential security breaches.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Prepared detailed reports on daily activities and unusual occurrences.
Education
High School Diploma -
Norristown High
Norristown, PA06-2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Client relations
- Vendor relationships
- Facility management
- Exceptional interpersonal communication
Timeline
General Manager
Roccos Brick Oven
07.2013 - Current
Inventory Supervisor
Walmart
05.2012 - 03.2015
Department Manager
Walmart
04.2009 - 05.2012
Security Officer
Allied Universal Security Services
02.2008 - 08.2008
High School Diploma -
Norristown High