Joseph Hitchler
Brookfield,WI
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Ready for new professional challenges and willing to take on dynamic responsibilities.
Overview
6
6
years of professional experience
Work History
Technician Operations Control Support Engineer
BetaNXT
08.2023 - Current
- Detected and prevented outages with proactive identification, troubleshooting and resolution of incidents
- Identified and implemented optimal technical solutions within network environment.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Install and configure computer applications.
IT Systems Analyst
Retail Data Systems
08.2022 - 07.2023
- Resolve a wide range of software, hardware, and network issues consisting of servers, firewalls, switches, ISPs, and POS systems.
- Handle an average of 20 calls per day and prioritize or escalate issues
- Respond to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Provided Level 1 IT support to non-technical internal users through desk- side support services
Automotive Care Technician
Walmart
08.2019 - 08.2022
- Demonstrate or explain products, methods, or services.
- Learn about competitors' products and consumers' interests or concerns to answer questions and provide more complete information
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers and online knowledge bases.
Team Crew Trainer
Culver's
12.2017 - 01.2019
- Explained how various menu items are prepared, including ingredients and cooking methods.
- Demonstrate new cooking techniques or equipment to new staff
Education
Associate of Science - IT Cybersecurity Specialist
Waukesha County Technical College
Waukesha, WI05.2024
High School Diploma -
Arrowhead High School
Hartland, WI06.2020
Skills
- Switches & routers
- Windows 10
- Mac OS
- Phone system support
- Windows Servers
- Teamwork
- Network Engineering
- Diagnosis and Troubleshooting
- Security Administrator
- CompTIA Security (In progress)
Timeline
Technician Operations Control Support Engineer
BetaNXT
08.2023 - Current
IT Systems Analyst
Retail Data Systems
08.2022 - 07.2023
Automotive Care Technician
Walmart
08.2019 - 08.2022
Team Crew Trainer
Culver's
12.2017 - 01.2019
Associate of Science - IT Cybersecurity Specialist
Waukesha County Technical College
High School Diploma -
Arrowhead High School
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