High-achieving Comfort Advisor for 20 plus years with proven sales background and demonstrated success in exceeding quotas. Excellent customer service, research and conflict resolution skills. Highly knowledgeable about HVAC systems, products and services options. Accolades include awards for high volume, high efficiency sales including being a contributer at Stanfield Air Systems to the 2022 "Building a Higher Standard Dealer Award" from American Standard.
Head Comfort Advisor.
Managed the sales and service teams.
Established trust with clients through clear communication, addressing concerns, and providing expert advice.
Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
Contributed to company growth by consistently meeting and exceeding personal sales targets.
Started a new a residential change out service, prior to me joining the company they were 100% new construction.
I grew the company residential change out market from 1 million dollars annually to a 4 million dollar a year company.
Installed residential HVAC systems.
Attention to detail and communications with customers lead to a new position as a Comfort Advisor.
Client Building Relationship
Sales Team Management
Marketing Management
Sales Proposals
Residential Sales
Sales Training
Service Training Management
Install Management
Served in the US Army from 1988-1992
Decorated Desert Storm Veteran
Rotarian 2020-Present