Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline

JOSEPH HORVATH

Canonsburg,PA

Summary

Results-driven professional with over 20 years of experience leading and supporting operations, managing energy efficiency programs, and delivering top-tier customer service. Brings a strategic, solutions-focused approach to organizational development, team leadership, and stakeholder engagement. Known for building strong partnerships, mentoring high-performing teams, and executing initiatives that align with business goals, and improve performance.

Overview

26
26
years of professional experience

Work History

OPERATIONS SUPERVISOR

CLEAResult, Inc.
BRIDGEVILLE
10.2021 - Current
  • Lead daily operations and program management for multiple energy efficiency programs, impacting utility customers throughout Pennsylvania.
  • Establish strategic partnerships, and improve delivery standards, achieving increases in program compliance.
  • Hire, supervise, and train a cross-functional team of 10+ employees and trade allies to exceed utility client goals.
  • Develop internal process improvements that reduce workflow bottlenecks and improve data accuracy.
  • Reduced customer complaint resolution time through proactive communication protocols.
  • Manage internal KPIs, budget forecasts, provide performance feedback, and implement corrective actions to boost productivity.
  • Represented the company at national and community events, coordinating logistics, and increasing brand visibility.
  • Increased team performance ratings and promoted 10% of the downline annually through hands-on coaching and clear metrics.

SENIOR ENERGY REPRESENTATIVE

CLEAResult, Inc.
BRIDGEVILLE
01.2020 - 11.2021
  • Led audit team and personally conducted 700+ comprehensive residential energy assessments and advised homeowners on efficiency upgrades..
  • Maintained inventory of tools and technology while tracking equipment performance and usage.
  • Built strong customer relationships to drive program engagement.
  • Acted as local, on-site program and company representative to customers and contractors to encourage participation in the program and overcome barriers
  • Partnered with retail locations to promote energy-efficient products, training 30+ store staff.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
  • Handled customer concerns with professionalism, contributing to a 98% satisfaction rate.

Event Operations Coordinator

NOAH'S EVENT VENUE
CANONSBURG
08.2018 - 02.2020
  • Ensured safety and smooth coordination of staff and guests during events of up to 300 attendees.
  • Managed fast-paced bar service, and performed venue resets for events.
  • Handled conflict resolution and emergency responses during high-traffic functions.

BEHAVIORAL HEALTH RESOURCE COORDINATOR

CENTERVILLE CLINICS
WASHINGTON
01.2003 - 11.2014
  • Coordinated care for over 300 patients across multi-agency mental health programs.
  • Conducted needs assessments, managed data reporting, and served as a liaison between providers.
  • Provided on-call support and emergency interventions across multiple county-wide facilities.

PSYCHIATRIC TECHNICIAN

CENTERVILLE CLINICS
WAYNESBURG
01.1999 - 01.2003
  • Facilitated group and individual therapy sessions for youth behavioral programs.
  • Documented treatment progress and collaborated with interdisciplinary care teams.
  • Taught behavioral strategies and techniques to promote long-term recovery.

Education

Bachelor of Science - Industrial And Organizational Psychology

California University of Pennsylvania, California, PA

Skills

  • Team leadership
  • Budget management
  • Strategic planning
  • Relationship building
  • Customer relations
  • Workflow planning
  • Operations management
  • Employee development
  • Microsoft suite
  • Salesforce

Affiliations

  • Antiques
  • Gardening
  • Mechanical watches
  • Outdoor activities
  • Anything with my son

References

References available upon request.

Timeline

OPERATIONS SUPERVISOR - CLEAResult, Inc.
10.2021 - Current
SENIOR ENERGY REPRESENTATIVE - CLEAResult, Inc.
01.2020 - 11.2021
Event Operations Coordinator - NOAH'S EVENT VENUE
08.2018 - 02.2020
BEHAVIORAL HEALTH RESOURCE COORDINATOR - CENTERVILLE CLINICS
01.2003 - 11.2014
PSYCHIATRIC TECHNICIAN - CENTERVILLE CLINICS
01.1999 - 01.2003
California University of Pennsylvania - Bachelor of Science, Industrial And Organizational Psychology
JOSEPH HORVATH
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