Joseph Houser
Knoxville,TN
Summary
Adept at cash handling and promoting positive customer experiences, I excelled at Walmart by enhancing customer satisfaction and resolving complaints efficiently. As a Tournament Official at Ripken Baseball, I skillfully mediated conflicts and ensured smooth tournament operations, showcasing my teamwork orientation and reliability. My professional demeanor and empathy have consistently contributed to my success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front End Retail Cashier
Walmart
Knoxville, TN
03.2023 - Current
- Greeted customers and provided them with assistance.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Resolved customer complaints in an efficient manner while adhering to company policy.
- Checked identification for age restricted purchases as required by law.
- Maintained a clean and organized checkout area to ensure customer satisfaction.
Tournament Official
Ripken Baseball
Pigeon Forge, TN
09.2023 - 12.2023
- Announced game schedules, starting lineups, and key events to players, coaches, and spectators, ensuring clear communication throughout the tournament.
- Mediated and resolved conflicts between parents, umpires, and coaches, maintaining a respectful and positive environment during games.
- Monitored and updated the scoreboard for accuracy, ensuring the correct display of scores, innings, and other game statistics throughout each match.
- Ensured all teams and individuals adhered to tournament rules and regulations, assisting umpires and coaches with clarifications on rule interpretations when needed.
- Provided excellent customer service to players, coaches, and fans by addressing inquiries, offering assistance, and ensuring that the tournament ran smoothly.
Education
Some College (No Degree) - Business Administration
Johnson University
Knoxville, TNSkills
- Promotions
- Cash handling expertise
- Patience and empathy
- Teamwork orientation
- Reliability and punctuality
- Professional appearance
Timeline
Tournament Official
Ripken Baseball
09.2023 - 12.2023
Front End Retail Cashier
Walmart
03.2023 - Current
Some College (No Degree) - Business Administration
Johnson University
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