Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Accomplishments
Timeline
Volunteer
Joseph Huff

Joseph Huff

Customer Service Representative
Tempe,AZ

Summary

Dedicated customer service professional with experience in entertainment, hospitality, sports, and community service environments. Skilled at working closely with diverse teams to achieve objectives while ensuring adherence to policies, procedures, and regulations. Committed to productivity, efficiency, and safety. Passionate about ensuring top customer experiences and overall satisfaction. Articulate, enthusiastic, and results-oriented with demonstrated aptitude for building relationships, cultivating partnerships, and growing businesses.

Overview

4
4
years of professional experience
1
1
Language

Work History

Customer Service Representative

Emagine Theaters
Hartland, MI
02.2023 - 12.2023
  • Worked collaboratively with team to ensure continuous delivery of quality services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Achieved high levels of customer satisfaction by forging strong relationships, providing personalized assistance/support, and rapidly resolving issues and complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Food Preparation Specialist

Emagine Theaters
Hartland, MI
02.2023 - 12.2023
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Operated large-volume cooking equipment such as grills, deep fat fryers, and griddles.
  • Labeled containers to ensure freshness, detailing dates of preparation and expiration.

Stocker

Emagine Theaters
Hartland, MI
02.2023 - 12.2023
  • Replenished items to maintain stock availability; ensured safe and organized upkeep of work areas to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove dated items from sales floor.
  • Arranged merchandise in attractive manner to promote sales.
  • Inspected stock for damage or defects; reported issues to management.

Food Runner

Emagine Theaters
Hartland, MI
02.2023 - 12.2023
  • Double-checked meals to ensure compliance with customer requests/orders.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Organized food orders focused on accuracy and timeliness.
  • Delivered food to guests in timely manner and in alignment with safety protocols.

Theater Usher

Emagine Theaters
Hartland, MI
02.2023 - 12.2023
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
  • Greeted and assisted customers, maintaining commitment top ensuring positive experiences.
  • Monitored theater to ensure quiet environment during performances.
  • Explained emergency procedures and responded to customer questions or concerns.
  • Collected tickets, scanned barcodes, and checked IDs as needed.

Front of House Employee

McAlister's Deli
Owosso, MI
06.2023 - 10.2023
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Processed payments using cash registers or POS systems.
  • Tracked inventory levels of necessary supplies such as utensils, straws, and napkins.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires, and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins, and bussing during busy times.

Shiawassee Youth Health Committee

Grace Dennis and Michele Griffin
Owosso, MI
09.2022 - 05.2023
  • Played key role in projects focused on enhancing overall health of various communities and counties in Michigan.
  • Supported mental health, addiction, being kind, and additional programs designed to address psychological, emotional, and physical support needs of communities.
  • Worked with other members of committee in producing video on celebrating life and living drug free, which was presented at Owosso’s NCG Cinema.
  • Participated in regular meetings to discuss new events and projects and results of past events.
  • Defined committee objectives, goals, and strategies to ensure project success.

Student Government Representative

Durand Area High School
Durand, MI
08.2021 - 05.2023
  • Set up toy and food drives for donation of kids in need.
  • Represented students' concerns and opinions to facilitate positive changes.
  • Advocated for students, communicating effectively with faculty and staff.
  • Relayed administrative information back to students for improved understanding and compliance with important policies.
  • Maintained knowledge of school policies and communicated information/rules to students.

Student Representative

Durand Area High School
Durand, MI
09.2021 - 05.2023
  • Represented student body and organized various efforts and projects.
  • Voiced student opinions and ideas as well as communicated school policies, regulations, and rules.
  • Participated in board and committee meetings to share student views and issues.
  • Communicated between faculty, staff, and students to push for broader student involvement in decision-making processes affecting school activities and programs.
  • Developed strategies to improve student engagement within campus community.

Boys Varsity Soccer Member

Durand Area High School
Durand, MI
08.2021 - 10.2022
  • Mentored and supported incoming players to improve skills, communication, and teamwork.
  • Prepared athletes for games, organizing practices and individual training.
  • Encouraged athletes, fellow coaches, and parents to engage in good sportsmanship with competitors.
  • Motivated team members to become stronger, more agile athletes as well as more successful competitors through focus, effective training, and proper nutrition.

Boy’s Varsity Volleyball Member

Durand Area High School
Durand, MI
03.2022 - 05.2022
  • Adhered to equipment and apparel standards to promote safety and fair play; created new equipment orders when appropriate.
  • Executed consistent program of stretching and conditioning, which helped to reduce number of injuries for players.
  • Readied team to compete in tournaments and other special events.
  • Communicated with coaches and athletes to discuss tournaments, competitions, and other events.
  • Guided athletes with encouragement, motivation, and nutritional advice to support athletic performance and overall well-being.

Ballet Dancer

Karen Mills Jennings at the Flint Inst. of Music
Flint, MI
09.2019 - 08.2021
  • Guided younger students in correct body position, alignment, and combinations.
  • Built and cultivated lasting professional relationships with other dancers, choreographers, and performers by attending social events and maintaining communication.
  • Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
  • Trained, exercised and attended dance classes to maintain high levels of technical proficiency, physical stamina, and physical fitness.
  • Developed understanding of personal capabilities and limitations to select dance styles accordingly.

Education

Some College (No Degree) - Meteorology/Climatology

Arizona State University
Tempe, AZ
05-2027

Skills

  • Customer Service
  • Team Collaboration
  • Stock Control
  • Cash Management
  • Solutions Development
  • Cross-Functional Communications
  • Conflict Resolution
  • Training & Mentoring
  • Strategic Planning & Organization
  • Project & Program Implementation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull TimeInternship

Work Location

On-Site

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursPaid sick leaveHealthcare benefitsPaid time off401k match

Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed calls per day, providing information and service to ensure customer satisfaction.

Timeline

Front of House Employee

McAlister's Deli
06.2023 - 10.2023

Customer Service Representative

Emagine Theaters
02.2023 - 12.2023

Food Preparation Specialist

Emagine Theaters
02.2023 - 12.2023

Stocker

Emagine Theaters
02.2023 - 12.2023

Food Runner

Emagine Theaters
02.2023 - 12.2023

Theater Usher

Emagine Theaters
02.2023 - 12.2023

Shiawassee Youth Health Committee

Grace Dennis and Michele Griffin
09.2022 - 05.2023

Boy’s Varsity Volleyball Member

Durand Area High School
03.2022 - 05.2022

Student Representative

Durand Area High School
09.2021 - 05.2023

Student Government Representative

Durand Area High School
08.2021 - 05.2023

Boys Varsity Soccer Member

Durand Area High School
08.2021 - 10.2022

Ballet Dancer

Karen Mills Jennings at the Flint Inst. of Music
09.2019 - 08.2021

Some College (No Degree) - Meteorology/Climatology

Arizona State University

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Joseph HuffCustomer Service Representative