Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Websites
References
Timeline
Generic

Joseph Humphrey

Sugar Hill,GA

Summary

Project Coordinator with 7+ years of experience in Business Solution Software support, recognized for high productivity and task efficiency. Proficient in project scheduling, resource allocation, and risk management, with a strong background in Help Desk support. Demonstrates exceptional communication and teamwork skills, facilitating seamless coordination across diverse teams to achieve project milestones.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Coordinator

Peniel Solutions, LLC
Duluth, GA
11.2019 - Current
  • Developed comprehensive action plans with resources, timeframes, and budgets for projects.
  • Executed scheduling and risk management tasks while maintaining project documentation.
  • Collaborated with clients and internal teams to ensure timely delivery of results.
  • Served as primary point of contact, communicating project status to all stakeholders.
  • Coordinated project management activities, including resources, equipment, and information flow.
  • Divided projects into actionable tasks with specific timeframes for completion.
  • Liaised with clients to define requirements, scope, and evolving project objectives.
  • Created and maintained detailed project documentation, plans, and reports.

Technical Support Analyst

DataScan Technologies
Alpharetta, GA
02.2018 - 11.2019
  • Provided application support for Datascan clients across multiple versions of wholesale lending accounting software.
  • Utilized Zendesk and Salesforce to resolve issues through effective problem-solving.
  • Logged and investigated client requests, determining appropriate actions for resolution.
  • Delivered timely responses, including system modifications and user training, to support requests.
  • Monitored application systems, identifying performance trends and noting issues.
  • Assisted internal teams in modeling business processes and information flows with consistency.
  • Demonstrated proficiency with Microsoft Office, Oracle, Citrix, UltraEdit, and Toad.
  • Recognized for outstanding performance within first year of service.

Project Manager / Website Designer

PowderCoat America
Lavonia, GA
08.2017 - 08.2019
  • Developed efficient, testable code by applying best software development practices.
  • Designed website layout and user interface using standard HTML/CSS techniques.
  • Integrated data from multiple back-end services and databases for seamless functionality.
  • Gathered and refined specifications based on technical needs to ensure project clarity.
  • Created and maintained comprehensive software documentation for future reference.
  • Expanded and scaled website functionality to accommodate growing user demands.

Enterprise Applications Analyst Intern

WellStar Health System
Marietta, GA
07.2017 - 12.2017
  • Participate in the evaluation, planning, design and implementation of application systems following our project management methodology.
  • Assist with the transition of new application systems.
  • Problem solving with WellStar's EHR ticketing system ServiceNow.
  • Provide on-going support for installed applications systems including resolution of application systems incidents, root cause analysis of problems, impact analysis and planning of proposed system upgrades and patches.
  • Analysis & development of enhancements to meet changing customer business requirements.

Education

BBA - Information Systems

Kennesaw State University
Kennesaw, GA
12.2017

Skills

  • Application support and technical assistance
  • Project scheduling and time management
  • Program and project management
  • Customer relationship management
  • Problem solving and analytical thinking
  • Cloud computing and virtualization
  • Risk assessment and management
  • SQL database management
  • Leadership and team development
  • Requirements analysis and documentation

Personal Information

Title: Project Coordinator

Certification

AWS Certified Cloud Practitioner, 09/01/23

References

References available upon request.

Timeline

Project Coordinator

Peniel Solutions, LLC
11.2019 - Current

Technical Support Analyst

DataScan Technologies
02.2018 - 11.2019

Project Manager / Website Designer

PowderCoat America
08.2017 - 08.2019

Enterprise Applications Analyst Intern

WellStar Health System
07.2017 - 12.2017

BBA - Information Systems

Kennesaw State University

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Joseph Humphrey