Joseph Jacks
Henrietta,TX
Summary
Recent Air Force retiree with a keen interest with insurance and risk management. Highly familiarized with the collision repair practices and acclimated to CCC estimate software. Deep analytical and problem-solving skills developed through coursework and internships. Excellent communication and customer service abilities, with experience in conflict resolution.
Overview
23
23
years of professional experience
Work History
Parts Manager
Crash Champions
Fort Worth, TX
07.2023 - 04.2024
- Managed and completed all parts ordering: Quickly and accurately ordered parts based on initial estimates and supplements; Communicated with parts vendors to order parts as needed; Partnered with Repair Planners to ensure parts accuracy and ensured solid system integrity
- Monitored deliveries: Regularly tracked parts status and communicate with vendor on parts status as needed; Updated Repair Plan accordingly to sync repair phase with customers and insurance providers
- Received and checked in parts: Received and mirror matched delivered parts to repair orders and ensure all parts were placed and accounted for on the parts cart
- Inspected delivered parts for quality: Inspected parts for damage upon delivery within two hours of expected drop off
- Returned incorrect parts immediately to the vendor
- Drove parts related KPIs: Monitored parts margin, pending credits, shop consumables inventory and Material spent; Communicated to General Manager as needed to discuss optimization
- Coordinated parts invoicing: Ensured parts invoices were posted daily in Crash Champion’s CCC estimating platform – made corrections as necessary
- Supported Body Technicians with parts knowledge: Supplied reference materials to Technicians to ensure proper parts usage as needed; Kept up on laws and regulations of parts installation
- Led Parts Team: Served as a mentor and directed the activities of the Parts Assistant
Supply Chain Manager
US Air Force
Bossier City, LA And Multiple Locations
09.2001 - 07.2023
- Successfully managed 29 personnel in multiple high pace customer focused departments. Adequately resolved daily challenges up and down the supply chain.
- Provided counseling, maintained discipline and ensured compliance and training. Ensured effective communication for smooth operations between multiple departments.
- Created and communicated daily, weekly and monthly KPI’s to base commanders for $4.8B in operational equipment. Established budget goals and identified trends to improve work flow processes.
- Responsible for acquisition, redistribution, and final disposition of over $4M of operating equipment. Uncovered 28 missing Automated Data Processing Equipment assets during audit of $209K account.
- Managed supply accounts for 3 warehouses, inventoried 33K details valued $66.5M and provided analysis to base and MAJCOM functionals.
- Oversaw Product Quality Deficiency program and reported 62 deficient parts, restoring $1.7M in Operation and Maintenance funds. Identified 40 out-of-balance assets with receiving and regained $750K in assets.
- Worked close with vendors for over 8,000 purchase requirements were completed on time with 85 high priority orders valued $200K+ received ahead of schedule.
- Collaborated with shipping outbound section for $1.5M in repairable returns, supporting $50M operation and test missions.
- Processed 70 calibration parts valued $609K for lateral shipment and maintained documentation.
- Oversaw demand planning, purchasing, and logistics.
- Improved, standardized and documented planning and scheduling processes.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Formulated demand planning and generated supply chain management metrics.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Forecasted and managed annual operating budget for every location.
- Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
Education
Data Analytics -
Google Career Certificate
04.2023
Associate Degree - Logistics And Materials Management
Community College of The Air Force
Montgomery, AL03.2018
Skills
- Attention to detail
- CCC estimating software
- Self-Driven
- Loss Prevention
- Customer Satisfaction
- Exemplary Communication Skills
- Performance Tracking
- Service Management
- Financial Management and Reporting
- Staff Management
- Team Goals
- SAP Understanding
- Hardworking and Reliable
- Permit and License Procurement
- Customer Inquiries
- Microsoft Office
- Driving Revenue
- Profits and Losses Tracking
- Customer Relations
- Performance Improvement
Timeline
Parts Manager
Crash Champions
07.2023 - 04.2024
Supply Chain Manager
US Air Force
09.2001 - 07.2023
Data Analytics -
Google Career Certificate
Associate Degree - Logistics And Materials Management
Community College of The Air Force