Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joseph Jackson

Sandy,OR

Summary

Dedicated and adaptable professional with a proven track record of delivering results in high-pressure, independent contractor roles. Strong background in logistics, customer satisfaction, and support work, with growing expertise in data analysis and digital tools. Passionate about transitioning into remote and back-end roles where focus, problem-solving, and attention to detail are key. Actively expanding skill set with certifications in typing , analytics, and remote tools.

Overview

7
7
years of professional experience

Work History

Independent Contractor - Multi App Delivery

DoorDash & Grubhub
05.2019 - Current
  • Delivered food and goods across the Portland metro area and Grubhub platforms, maintaining a 4.9+ star customer rating.
  • Managed independent scheduling, route optimization, and order prioritization to meet strict delivery timeframes
  • Communicated directly with customers to resolve order changes, address issues, and ensure smooth handoffs
  • Used multiple digital tools (apps, GPS, real-time tracking) to efficiently coordinate high-volume deliveries
  • Maintained detailed delivery logs, and followed safety protocols, including contactless delivery procedures
  • Demonstrated strong self-management, multitasking, & customer service problem-solving abilities in a fast-paced, high-volume gig environment

Delivery Driver - Logistics & Customer Support

Domino's Pizza
07.2023 - 11.2023
  • Delivered high-volume orders with speed and accuracy, consistently earning top customer satisfaction ratings
  • Handled cash, credit, and digital payments for deliveries and in-store transactions, maintaining accurate records
  • Served as the primary closing driver, responsible for end-of-day operations including store cleanup, register balancing, and preparing for next-day service
  • Verified order accuracy, processed POS system entries, and ensured all deliveries met quality standards
  • Adapted routes in real time using GPS and app tools to maximize delivery efficiency under tight time constraints
  • Collaborated with team members to manage inventory checks, clean prep stations, and assist with in-store tasks
  • Recognized for punctuality, reliability, and trusted with independent responsibilities during unsupervised closing shifts

Delivery Driver - Logistics & Customer Support

Domino's Pizza
05.2023 - 07.2023
  • Delivered high-volume orders accurately and on time, maintaining strong customer satisfaction and a 4.9+ rating
  • Handled cash, credit, and app-based payments for both in-store and delivery orders, balancing registers at close
  • Served as lead closing driver, responsible for nightly store cleanup, system shutdowns, and prepping for next-day operations
  • Utilized Domino's Tracker and GPS navigation tools to monitor delivery flow and ensure real-time status updates
  • Resolved customer concerns promptly and professionally, applying problem-solving skills to de-escalate issues and ensure repeat satisfaction
  • Collaborated with in-store teams on order preparation, inventory checks, and cleaning protocols during high-volume shifts
  • Recognized for consistent reliability, punctuality, and trusted performance during unsupervised closing hours

Shop Technician & Export Lead

Plant Site Logistics
03.2018 - 12.2019
  • Led the Export Spraying Department, coordinating equipment prep and treatment for international shipment compliance
  • Performed weekly machine diagnostics and test runs to ensure operational readiness, documenting fuel usage, runtime hours, and any performance issues
  • Conducted light mechanical repairs and installed equipment components including buckets, hydraulic lines, and attachments for loaders and excavators
  • Operated an overhead crane in tandem with team members to perform"less-wheels", lifting multi-ton machinery and loading components onto flatbeds
  • Maintained safety protocols and collaborated with logistics personnel to ensure timely and secure load outs.
  • Trusted with independent tasks and department oversight, demonstrating reliability , problem-solving, and strong attention to detail

Education

Certificate Of Completion - Medical Insurance Billing & Coding

Everest College
Vancouver, WA
02-2013

Skills

  • Analytical thinking
  • Autonomous task management
  • Customer service expertise
  • Detail-oriented approach
  • Documentation management
  • Efficient data management
  • Effective time management
  • Proficient in mobile app and delivery systems
  • Quality assurance in order processing
  • Route optimization expertise
  • Skilled in utilizing digital navigation tools

Languages

French
Professional Working

Timeline

Delivery Driver - Logistics & Customer Support

Domino's Pizza
07.2023 - 11.2023

Delivery Driver - Logistics & Customer Support

Domino's Pizza
05.2023 - 07.2023

Independent Contractor - Multi App Delivery

DoorDash & Grubhub
05.2019 - Current

Shop Technician & Export Lead

Plant Site Logistics
03.2018 - 12.2019

Certificate Of Completion - Medical Insurance Billing & Coding

Everest College

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Joseph Jackson