Juan Mendez Arcos
IT Infrastructure & Network Administrator
Naples
Summary
Dynamic IT professional with extensive experience in network administration and technical support. Skilled in optimizing system performance and enhancing network security. Known for a friendly, positive attitude and strong analytical thinking, I excel in collaborative environments and adapt quickly to new challenges.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
Work History
Delivery Platform (Independent Contractor)
Amazon, UPS, Walmart, Uber, Doordash, Instacart
Naples, FL
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Efficient time management and route planning.
IT Manager (Self-Employed)
OCEANGAMES
Havana, Cuba
08.2017 - 10.2021
- Owner, Manager, and Technician for OCEANGAMES (a video game business).
- Hardware equipment repair and maintenance.
- Software maintenance.
IT Technician
INFOMED
Havana, Cuba
06.2017 - 04.2018
- Maintained office PCs, networks and mobile devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
IT Manager
Cubataxi
Havana, Cuba
07.2016 - 03.2017
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Oversaw IT department operations and training.
Network Administrator
Guajiritos S.A.
Havana, Cuba
08.2013 - 03.2016
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Assisted IT staff on troubleshooting issues.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
Network Administrator
Almacenes Universales S.A Headquarters
Havana, Cuba
12.2009 - 04.2013
- Served as a Network Administrator and Senior Specialist, managing the National Network at Almacenes Universales S.A.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
Network Administrator
Almacenes Universales S.A. Subsidiary
Havana, Cuba
09.2008 - 10.2009
- Served as a Network Administrator and IT Department Manager.
- Installed, configured and supported local area network (LAN) and Internet system.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
Programming Professor
Institute of Computer Sciences Julio A. Mella
Havana, Cuba
09.2006 - 10.2008
- Taught classes to second- and third-year student groups.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Created dynamic learning environment that valued instructor and student interaction.
Education
Associate of Applied Science - Information Technology (IT)
Institute of Computer Sciences Julio A. Mella
Havana, Cuba 09.2002 - 06.2006
Skills
Technical support
Wireless networking
Switch configuration
Linux administration
Windows server
Virtualization technologies
Network troubleshooting
Router configuration
Equipment Repair
Network firewall management
Teamwork and collaboration
Analytical thinking
Quick learner
Adaptability
Friendly, positive attitude
Pac-man book book
Certification
Comptia A+
Timeline
Comptia A+
08-2024
AWS Certified Cloud Practitioner
08-2023
Delivery Platform (Independent Contractor)
Amazon, UPS, Walmart, Uber, Doordash, Instacart
02.2023 - Current
Google IT Certificate
05-2022
IT Manager (Self-Employed)
OCEANGAMES
08.2017 - 10.2021
IT Technician
INFOMED
06.2017 - 04.2018
IT Manager
Cubataxi
07.2016 - 03.2017
Network Administrator
Guajiritos S.A.
08.2013 - 03.2016
[Microsoft Office 2007], [Tecnlogia Educativa S.C]
03-2013
[Virtualization with ESX Server], [CUBATEL]
02-2013
[PostgreSQL], [DESOFT]
02-2012
[Configuration and deploy Thin Clients PCs], [DESOFT]
01-2012
[Debian Bash Shell], [DESOFT]
11-2011
[SUSE Linux Enterprise 10], [DESOFT]
06-2011
Network Administrator
Almacenes Universales S.A Headquarters
12.2009 - 04.2013
Network Administrator
Almacenes Universales S.A. Subsidiary
09.2008 - 10.2009
Programming Professor
Institute of Computer Sciences Julio A. Mella
09.2006 - 10.2008
Associate of Applied Science - Information Technology (IT)
Institute of Computer Sciences Julio A. Mella
09.2002 - 06.2006
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