Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TAIYE PHILLIPS

Detroit,USA

Summary

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Experienced Technician successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Independent Contractor Technician

Field Nation
02.2023 - Current
  • Built and maintained strong relationships with clients, providing technical guidance and support
  • Troubleshot and resolved technical and operational issues with customer equipment
  • Performed onsite repairs, maintenance and system upgrades on a variety of customer equipment
  • Installed, maintained and repaired customer equipment in a timely and professional manner
  • Maintained accurate records of service activities and customer equipment inventory
  • Developed and implemented strategies for customer equipment optimization
  • Ensured compliance with safety regulations and company policies
  • Responded to emergency service calls in a timely manner
  • Provided technical documentation and customer training related to customer equipment
  • Coordinated preventative maintenance activities to ensure customer equipment was operating properly
  • On a major Retails new POS roll out and repairs for clients such as Shift 4, NCR, Target, Essentials and Sams club which are either direct or third party’s vendor as a eld Technician
  • Provide continuity of customer operations and high levels of customer satisfaction.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Desktop Support Engineer

HCL CATERPILLAR
05.2024 - 07.2024
  • Deployment of asset computer
  • Break/fix.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Monitored system performance to maintain system integrity.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Documented support interactions for future reference.
  • Walked individuals through basic troubleshooting tasks.
  • Configured and installed computer systems for other sub-organizations.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Offered assistance in implementing and developing training programs.
  • Assisted in development of system security protocols.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Generated reports to track performance and analyze trends.
  • Researched and identified solutions to technical problems.
  • Developed and implemented preventive maintenance procedures.

System Administrator

Stallion Express
09.2019 - 11.2022
  • Developed and maintained system backups, disaster recovery plans, and system security measures
  • Installed, configured, and maintained systems and software in a mixed environment of Linux, Windows, and Mac OS X
  • Monitored system performance and troubleshot system issues in a timely manner
  • Developed technical documentation and user manuals
  • Interacted with users to provide technical assistance and support
  • Leveraged scripting skills to automate system tasks.

Lead Technician

Bell Techlogix
05.2017 - 09.2019
  • Developed and implemented processes and procedures to ensure accurate diagnosis and repair of customer vehicles
  • Managed at least 6 team members per site to ensure that all new hardware installed per clients specifications
  • Monitored inventory and ordered parts as needed
  • Developed and implemented quality control standards for service and repair
  • Trained new technicians on shop policies and procedures
  • Maintained accurate records and tracked performance of team members
  • Mentored technicians on proper use of diagnostic equipment and repair techniques.

Education

BA in English Language -

Lagos State University, Nigeria
08.2003

Skills

  • IT service management
  • System Administration
  • Information technology
  • POS Installation
  • Support and Maintenance Technician
  • Maintenance support of LAN and WAN
  • General IT Hardware
  • Equipment Repair
  • Safety Compliance
  • Virtualization Technologies
  • System Upgrades
  • Operating system management
  • Patch management
  • Software Deployment
  • Database Administration
  • Configuration Management
  • Incident Response
  • Server troubleshooting
  • Hardware Installation
  • Asset Management
  • Network configuration
  • Performance enhancement
  • Technical Support
  • Customer Service
  • IT Security Management
  • Network and server management
  • Troubleshooting and diagnostics
  • Hardware diagnostics
  • Technical support expertise
  • Incident Management
  • Windows Operating System
  • Hardware and software upgrades
  • Linux Environment

Certification

CompTIA Linux +, 03/01/23

References

On Request

Timeline

Desktop Support Engineer

HCL CATERPILLAR
05.2024 - 07.2024

Independent Contractor Technician

Field Nation
02.2023 - Current

System Administrator

Stallion Express
09.2019 - 11.2022

Lead Technician

Bell Techlogix
05.2017 - 09.2019
CompTIA Linux +, 03/01/23

BA in English Language -

Lagos State University, Nigeria
TAIYE PHILLIPS