Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Hien Chau

Round Rock,TX

Summary

Technology driven, a highly motivated IT professional with notable success in IT infrastructure and supports. Excel at providing comprehensive Technical solutions for clients and end users.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Field Service

Field Nation
09.2018 - Current
  • Phone, Chat (WebEx, TeamViewer) and Deskside Supports for Desktop/Laptop/Network/Mobile Devices.
  • Hardware/Software Install/Troubleshoot Windows 7,8,10 and MS Office 2013,2016, 365.
  • Trouble shoot network issues.
  • Assist Sys Admin deployed network hardware installation.
  • Access Points, routers, switches, and firewalls.
  • Configure Email client via Outlook.
  • User Data Backup via clouds and shared drives.
  • Perform Break/Fix, Smart Hands, SOW, Imaging and Warranty services.

Systems Engineer

System Maintenance Services
09.2014 - 09.2016
  • Using Single Point (inhouse software) for servicing tickets.
  • Using TeamViewer for chat remote support.
  • Desktop/Laptop/Server/Storage Hardware Specialist.
  • Provides Break/Fix, Warranty service for HP, DELL, EMC, HITACHI, IBM, CISCO, and SUNS systems from Midrange and Enterprise Platforms.
  • Migrate and deployed network devices, Servers, Routers, Switches, System Boards, network NIC, Access Points, Cameras.

Onsite Support

Essintial Enterprise Solutions
03.2011 - 04.2014
  • Using inhouse software (CHIPS) for ticket assignments.
  • Phone, Chat (WebEx, TeamViewer) and Deskside Supports for Desktop/Laptop/Network/Mobile Devices.
  • Trouble tickets for multiple companies: Hardware/Software Install/Troubleshoot Windows 7,8,10 and MS Office 2013, 365.
  • Install/Configure Email client via Outlook.
  • User Data Backup via clouds and shared drives.
  • Install/configure anti-virus software (Norton) Break/Fix, Smart Hands, SOW, Imaging (Ghost).
  • Warranty services.

Workstation Engineer

FieldSolutions
02.2009 - 12.2010
  • Company Overview: An outsource company that provide hardware/software supports for multiple vendors.
  • An outsource company that provide hardware/software supports for multiple vendors.
  • Vendors: Verizon, AT&T, Wincor, Dell, Free Scale, and Samsung.
  • Software support for all PCs platforms: Windows XP, 7, MAC OS, MS office suites, Malware, Norton, and Ghost.
  • Hardware support: HP, LENOVO, DELL, TOSHIBA, SAMSUNG, XEROX, and MFD.
  • Cisco System: Router Wired and Wireless, Access Point, and Switches.
  • An outsource company that provide hardware/software supports for multiple vendors.

Customer Engineer

Entex IT Services
Tucson, AZ
01.1999 - 08.2004
  • Oversee and support computer environment for Qwest Telecom in Tucson, AZ.
  • Installation and configuring MS Windows XP Professional, MS Office Professional 2003, Lotus 123, Adobe Acrobat Professional, Blackberry Desktop Client Software, Desktop management software, IMIN Communicator, VPN Client, Safeguard Laptop Encryption software, Symantec Client Security and other software packages.
  • Creating and deploying images for desktops and laptops using Marimba and Ghost software.

Integration Engineer

Direct Alliance (Compaq)
08.1997 - 01.1999
  • Customizing images, maintains integration systems in production processes, test network servers to ensure proper and successful deployment.
  • Responsible for identifying system requirements and integrate software to the existing system to provide solutions to IT requirements.
  • Perform the tasks of updating systems, validating system integration procedures, and managing the entire life cycle of the system.
  • Handle responsibilities of developing latest techniques to perform automated test suites in various operating systems.
  • Perform the tasks of identifying types of integration issues by analyzing test failures and performing root cause analysis.
  • Handle responsibilities of providing technical guidelines to clients on various software platforms.

Education

computer information system -

Tulsa Jr College
Tulsa, OK
12.1993

Some College (No Degree) - Information Tewchnology

Oklahoma State University
Stillwater, OK

Skills

  • Hardware troubleshooting
  • Network configuration
  • Software installation
  • Data backup solutions
  • Remote support
  • Customer service

Certification

  • Dell Workstation/Laptop
  • HP2-08H (Desktop/Laptop)
  • HP2-T16 (Industry Standard Architecture and Technology)
  • Lenovo Desktop/Laptop
  • Cisco CCT Routing and Switching

Languages

English
Professional

Timeline

Field Service

Field Nation
09.2018 - Current

Systems Engineer

System Maintenance Services
09.2014 - 09.2016

Onsite Support

Essintial Enterprise Solutions
03.2011 - 04.2014

Workstation Engineer

FieldSolutions
02.2009 - 12.2010

Customer Engineer

Entex IT Services
01.1999 - 08.2004

Integration Engineer

Direct Alliance (Compaq)
08.1997 - 01.1999

computer information system -

Tulsa Jr College

Some College (No Degree) - Information Tewchnology

Oklahoma State University

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