Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Omar Samateh

Saint Paul,MN

Summary

Dependable and versatile professional with a positive and enthusiastic demeanor, well-suited for hands-on technical positions. Solid grasp of electrical systems and mechanical problem-solving, complemented by expertise in equipment maintenance and repair. Work well under pressure. Adept at ensuring seamless operations through proactive maintenance practices. To top it off, a strong work ethic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Field Service Technician

NCR
05.2024 - Current
  • Troubleshooting, running diagnostics and resolve ATM issues.
  • Receive, respond to, and close service tickets.
  • Provide great customer service.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Work with network engineers to troubleshoot problems on-site.

Runner

Luther Brookdale Chevrolet
09.2022 - 08.2023
  • Provided excellent customer service while meeting challenging time goals.
  • Cultivated warm relationships with regular customers.
  • Greeted customers and provided outstanding customer service.

Education

No Degree - Marketing

Saint Paul Community And Technical College
Saint Paul, MN
01.2023

Skills

  • Hardware troubleshooting
  • Computer and Hardware Maintenance
  • Operating Systems
  • Networks
  • Printers
  • Problem-solving
  • Troubleshooting and repair
  • Field repairs
  • Mechanical aptitude

Certification

Google CyberSecurity Professional Cert, Comptia A+, and currently working towards the CCNA.

Timeline

Field Service Technician

NCR
05.2024 - Current

Runner

Luther Brookdale Chevrolet
09.2022 - 08.2023

No Degree - Marketing

Saint Paul Community And Technical College

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Omar Samateh