Tanner Kerrigan
Information Technology Professional
Enterprise,AL
Summary
Experienced Retired Non-Commissioned Officer with 17 years of service in techinical occupational specialties; Competent Technician, well-versed in assisting a wide range of users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards of the DoD and information assurance training and guidelines; effectively operates autonomously to troubleshoot and fix concerns.
Overview
2
2
Certifications
10
10
years of post-secondary education
10
10
years of professional experience
Work History
Independent Contractor
Wiregrass Technical Solutions
Enterprise, AL
09.2020 - Current
- Bids, plans, and executes IT system infrastructure upgrades
- De-installs/Installs network routers, switches, cat 5e, cat 6e, fiber optic cabling, hardware upgrades, software upgrades, printer repair,
- Troubleshoots software, hardware, printers, WAPs, NICs and network issues
- Familiar with Antivirus programs, spyware, and adware removal tools
- In depth Knowledge of Windows OS
- Works with client business technical support via phone, VTC, chat, email, or text to ensure resolution of reported network failures in various site locations around Alabama
- Identifies initial issues with hardware, software, or network and provides possible solutions to technical support personnel
- Completes field deployments and upgrades of hardware systems such as routers, switches, computers, printers, and phones
- Works with technical support to recognize and escalate more difficult problems to the next level of support
- Comfortable in all facets of PC, laptop hardware, setup, and maintenance including installation and configuration of hard drives, NIC's, printers, and other PC accessories.
- Field Technician, installing network infrastructure such as Telecom 66 blocks, 110 blocks, ethernet cabling, fiber optic cable, patch panels, server racks, computer hardware, and network peripherals
- Provides Field IT Technical support to various organizations such as Synovus Bank, Game Stop, Sams Club, Panera Bread, Burger king, Wendy's, and other organizations
Aviation Cyber Electromagnetic Warfare NCOIC
US Army
Wheeler Army Airfield, HI
07.2018 - 10.2020
- Advised Commander on Spectrum Management Operations
- Conducted Network Enumeration and Attack Operations in a tactical scenario
- Provide daily operator support for the computer and Audio/Video conference systems for the command team
- Track, maintain, and updated all S6 trouble ticket issues within the platoon
- Property control and inventory for hardware and software
- Information Assurance support (IA) for S3 Platoon
Camp Taji Operations NCOIC
- US Army
Taji, Iraq
03.2017 - 07.2018
- Integrated with the G6 for dailiy Camp Taji network statistical reports via VTC
- Provided Army oversight to a civilian fiber optic cable installation contract for Camp Taji, Iraq
- De-conflicted issues pertaining to radio frequency management, via spectrum analyzer
- Conducted life cycle replacements of computers across the Camp Taji Footprint
- Submitted, and tracked to resolution all trouble tickets for the Command Group
- Ensured compliance to DOD Information Awareness training, and security clearance verification for all personnel in organization
Brigade Electronic Warfare NCOIC
US Army
Ft. Bliss, TX
11.2015 - 02.2017
- Attended A+, Network +, Sec + Army training course
- Attended Joint Network Attack Course (JNAC), and Electronic Warfare Coordination Course (EWCC) in Pensacola, FL
- Obtained A+, IT Fundamental, and ETA Fiber Installer Certifications
- Created a training program for the Cyber Education integration to the 29E (Electronic Warfare) MOS for the Brigade
- Property control and inventory for hardware and software
- Video Teleconference (VTC) system setup and support for the S3
- Submit all help desk tickets and interfaced with S6 for all NIPR and SIPR network issues
- Tracked platoon compliance for annual DOD Information Awareness Training
- Top Secret Clearance/ w SCI
Battalion Electronic Warfare Sergeant
U.S Army
Schofield Barrack , HI
07.2012 - 11.2015
- Planned, coordinated, developed Network Attack strategy for integration of echelons above corps integration into Battalion operation
- Educated Staff officers on Network Operation, and vulnerabilities.
- Aided the S6 in Troubleshooting software, hardware, network issues & peripherals
- S3 Platoon IMO representative to S6
- Conducted search engine open source intelligence gathering at National Training Center (NTC) , as well as network enumeration and analysis
- Responsible for the deployment, installation and setup of new PCs within the Platoon
Information Management Officer
U.S Army
Bargram, Afghanistan
03.2011 - 05.2012
- Managed DOD Information Awareness Fundamentals and DOD Information Assurance Awareness annual training
- Conducted troubleshooting procedures on NIPR, SIPR, and CENTRIX systems.
- Responsible for an IT infrastructure of over 115 access points and end users
- Performed help desk functions to troubleshoot network issues, and perform hardware or software remedy. Worked daily with S6 via remote access.
- Tracked, and managed all trouble ticket resolution issues for 215 assigned end point users
- Responsible for all information technologies within the Company footprint; NIPR, SIRP, and CENTRIX VOIP phones, computers, printers, scanners, and the network infrastructure.
- Ran and terminated new Cat 5e cabling where required for flight line operations
- Created trouble tickets through the S6 within Army Enterprise Service Desk (AESD)
- Responsible for PC imaging and configuration, Outlook & Outlook Express email configuration, Office suite; Word, Excel, & Outlook issues.
- Secret Clearance
Education
Master's Degree - Administration, Information Technologies
Central Michigan University
Mount Pleasant, MI 01.2015 - 08.2016
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT 08.2020 - Current
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA 01.2010 - 10.2012
Associates - General Studies
Central Texas College
Killeen, TX 01.2006 - 12.2010
Skills
Help Desk Operations
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CompTIA A+ (2016-May-16 - 2019-May-16
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Independent Contractor
Wiregrass Technical Solutions
09.2020 - Current
Bachelor of Science - Accounting
Western Governors University
08.2020 - Current
Aviation Cyber Electromagnetic Warfare NCOIC
US Army
07.2018 - 10.2020
Camp Taji Operations NCOIC
- US Army
03.2017 - 07.2018
Brigade Electronic Warfare NCOIC
US Army
11.2015 - 02.2017
Master's Degree - Administration, Information Technologies
Central Michigan University
01.2015 - 08.2016
Battalion Electronic Warfare Sergeant
U.S Army
07.2012 - 11.2015
Information Management Officer
U.S Army
03.2011 - 05.2012
Bachelor of Arts - Organizational Management
Ashford University
01.2010 - 10.2012
Associates - General Studies
Central Texas College
01.2006 - 12.2010
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