Stacy Lane
Tampa,Florida
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Overview
20
20
years of professional experience
Work History
ESE PARAPROFESSIONAL II
School Board of Alachua County
GAINESVILLE, FL
12.2013 - 07.2017
TEACHER ASSISTANT, HELPED AND PREPARED CLASSROOM WORK AND ACTIVITIES FOR CHILD/CHILDREN WITH DISABILITIES, SUCH AS AUTISM, BEHAVIOR, AND NON-VERBAL. ASSIST WITH PREPARING THEIR BREAKFAST, SNACKS, AND LUNCH. CLEANING DUTIES
CASHIER
DAILY'S CONVENIENCE STORE
GAINESVILLE, FLORIDA
09.2015 - 07.2017
GREET AND SATISFY CUSTOMERS WITH GREAT CUSTOMER SERVICE SKILLS, OPERATED CASH REGISTAR AND CALCULATOR. CLEANING SHIFT DUTIES AND ORDERED GROCERIES AND MERCHANDISE FOR THE STORE.
FRONT COUNTER
NW BOYS AND GIRLS CLUB
GAINESVILLE, FLORIDA
05.2006 - 09.2013
GREETED PARENTS AND VISITORS UPON ARRIVAL OF FACILITY. INPUT MEMBER/MEMBERS DATA IN COMPUTER, ANSWER MULTI-PHONE LINE, RECEIVED AND ACCEPT PAYMENTS, WROTE RECEIPTS, HANDLED MONEY, AND SMALL CLEANING DUTIES
ASSISTANT MANAGER
UNIVERSITY CITGO
GAINESVILLE, FLORIDA
05.1997 - 01.2006
OPENED AND CLOSED STORE, HANDLED MONEY, OPERATED CASH REGISTAR AND CALCULATOR. GREETED AND SATISFY CUSTOMERS UPON ARRIVAL OF THE STORE. ORDERED MERCHANDISE AND GROCERIES FOR THE STORE, MADE WEEKLY EMPLOYEE'S SCHEDULE AND SMALL SHIFT CLEANING DUTIES
Education
High School Diploma - undefined
F.W. BUCHHOLZ HIGH SCHOOL
GAINESVILLE1991
Skills
- Exceptional interpersonal communication
- Skilled trainer
- Excellent time management skills
- Adherence to high customer service standards
- Customer-focused
- Exceptional telephone etiquette
Accomplishments
- Won EMPLOYEE OF THE YEAR award in 2016.
- Successfully recruited and trained 4 new customer service representatives.
Timeline
CASHIER
DAILY'S CONVENIENCE STORE
09.2015 - 07.2017
ESE PARAPROFESSIONAL II
School Board of Alachua County
12.2013 - 07.2017
FRONT COUNTER
NW BOYS AND GIRLS CLUB
05.2006 - 09.2013
ASSISTANT MANAGER
UNIVERSITY CITGO
05.1997 - 01.2006
High School Diploma - undefined
F.W. BUCHHOLZ HIGH SCHOOL