Joseph Jackson
Victorville,CA
Summary
Experienced and results-driven Service Manager with a strong background in operations, team leadership, and customer service management. Proven ability to lead teams exceeding 15 employees, retain customers, and drive service excellence across multiple regions. Seeking a leadership role in operations or customer-focused environments, where I can apply my managerial and technical skills to contribute to organizational success.
Experienced with maintaining security and order in detention facilities. Utilizes strong communication and conflict resolution skills to ensure safety of detainees and staff. Track record of effectively managing high-pressure situations and adapting to dynamic environments. Quick decision-maker with excellent skills in physical restraint, search and seizure, detainee transport and emergency response.
Overview
5
5
years of professional experience
Work History
Detention Officer
GEO GROUP
01.2026 - Current
- Monitored detainee behavior to maintain safety and order within detention facilities.
- Conducted regular inspections of facilities to ensure compliance with operational standards and protocols.
- Managed daily detainee counts to verify population accuracy and prevent discrepancies in records.
- Responded quickly to emergency situations with appropriate use of force when necessary to protect both inmates and the well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of detainees and premises in search of weapons and contraband.
- Managed daily operations, including supervising detainee work details, meal distribution, and recreational activities.
- Wrote daily reports and maintained logs of detainee activities and behaviors.
Service Manager
Brooks Pest Control
03.2024 - 07.2025
- Manage day-to-day operations and field service teams to ensure high-quality pest control services.
- Oversee customer service initiatives to boost retention and satisfaction.
- Mentor and train technicians and team leads.
- Ensure services are performed safely, efficiently, and in compliance with state regulations.
- Managed inventory necessary for services.
Team Lead
Brooks Pest Control
12.2023 - 03.2024
- Supervised field technicians and ensured adherence to safety and quality protocols.
- Acted as a liaison between field teams and upper management.
- Supported onboarding and development of new staff.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Resolved escalated customer complaints or queries promptly and efficiently.
Pest Control Technician
Brooks Pest Control
05.2023 - 12.2023
- Delivered pest control treatments for residential and commercial clients.
- Maintained service documentation, and built customer relationships.
- Identified and resolved pest-related issues efficiently and safely.
Pest Control Technician
Dixon Pest Control
02.2023 - 05.2023
- - Applied integrated pest management practices.
- - Provided prompt and professional service to clients.
- - Worked independently across assigned routes.
Team Member
Puma
10.2021 - 04.2022
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Education
No Degree - Criminal Justice
Victor Valley College
Victorville, CAHigh School Diploma -
Cajon High School
San Bernardino, CA06.2022
Skills
- Customer Retention
- Business Operations
- Customer Service Management
- Team Management
- Customer Service
- Pest Control
- Retail Experience
- Financial Planning
- Inventory management
- Regulatory compliance
- Safety protocols
- Quality assurance
- Conflict resolution
- Effective communication
- Problem solving
- Data analysis
- Operational efficiency
- Analytical thinking
Timeline
Detention Officer
GEO GROUP
01.2026 - Current
Service Manager
Brooks Pest Control
03.2024 - 07.2025
Team Lead
Brooks Pest Control
12.2023 - 03.2024
Pest Control Technician
Brooks Pest Control
05.2023 - 12.2023
Pest Control Technician
Dixon Pest Control
02.2023 - 05.2023
Team Member
Puma
10.2021 - 04.2022
No Degree - Criminal Justice
Victor Valley College
High School Diploma -
Cajon High School