JOSEPH J DELAO JR
Phoenix,AZ
Summary
Sales and logistics professional with proven success in retail and transportation sectors. Skilled in analyzing sales trends and managing inventory to improve customer satisfaction and increase revenue. Experienced in staff training and implementing innovative sales strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parts Sales Manager
AutoZone
Phoenix, Arizona
08.2025 - Current
- Managed inventory levels to ensure product availability for customers.
- Trained and developed sales staff on product knowledge and customer service techniques.
- Analyzed sales trends to optimize merchandise placement and promotions.
- Collaborated with suppliers to negotiate competitive pricing and delivery schedules.
- Oversaw daily operations to maintain store standards and enhance customer experience.
- Resolved customer complaints effectively to foster loyalty and satisfaction.
- Conducted regular audits of inventory to minimize discrepancies and losses.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Conducted complimentary battery checks, testing and wiper installations.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Performed regular price checks to ensure competitive rates were maintained.
- Managed recruiting, objectives setting, coaching, and performance monitoring of sales team.
- Organized regular training sessions for staff on product knowledge and customer service.
- Assisted customers with product selection decisions based on their individual needs.
- Ensured compliance with relevant regulations related to automotive parts sales.
- Prepared quotes for special orders as requested by customers.
- Established performance goals for team members and monitored progress towards those goals.
- Managed returns of defective or incorrect items according to company policy.
- Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
Fleet & Warehouse Manager
Transgistics INC.
Phoenix, AZ
01.2022 - 07.2025
- Fleet Manager: My duties and responsibilities include managing the company's transportation processes, from help with purchasing vehicles to maintaining and inspecting them to ADOT and OSHA regulations.
- I also negotiated contracts and prices with manufacturers and suppliers and engineered technical solutions for the fleet.
- Additionally, I monitored and scheduled the delivery operations and handled the inquiries and complaints of the receivers.
- I also maintained electronic databases of the fleet's sales, registration, and maintenance.
- As the warehouse manager, I made sure my supervisor oversaw operations at the warehouse or storage facility to ensure that all incoming and outgoing inventory is processed according to schedule.
- Our duties included preparing schedules for Warehouse Associates, training new employees on how to use machinery and monitoring compliance with OHSA safety standards.
Stone Manager – Floor Manager – Pro Manager
Floor & Décor
PHX, AZ
11.2017 - 06.2022
- Sales: Making sales presentations to potential customers, soliciting orders, and processing approved services to meet sales goals.
- Client relations: Meeting with new clients to assess their needs to obtain current and future business.
- Proposals: Developing and submitting proposals and responses for order requests.
- Business Development: Participating in training programs to improve and maintain business skills.
- Pro Credit solutions: Promoting F&D credit cards and in store programs.
- In-Store and Jobs sites: Coordinating and assisting the PRO of our benefits and capabilities.
- Managed a team of 20 employees to maintain smooth-running operations of our showroom floor.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager and Dispatcher
Pioneer Landscape Center
PHX, AZ
02.2012 - 11.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Negotiated pricing and service terms with customers and vendors to optimize expenditures and enhance profitability.
- Directed dispatching, routing, and tracking of 30+ fleet vehicles to ensure timely deliveries and efficient operations.
- Monitored delivery progress to anticipate delays and communicate real-time updates to customers.
Education
Associate degree - Business Management
Glendale Community College
Glendale, AZ05-2009
NFPA Fire Fighter II -
Office of The State Fire Marshall
Phoenix, AZ04-2007
Skills
- Sales strategy development
- Customer relationship management
- Inventory control
- Supply chain management
- Logistics coordination
- Warehouse operations
- Shipping and receiving
- Salesforce expertise
- Avalara proficiency
- Microsoft Office
- Budgeting and finance
- Time management
- Leadership skills
- Employee mentoring
- Team collaboration
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Certification
- Peer Recovery Support Specialist Certification
- Trauma-informed Certification
- CPR Course Certification
- Solution Focused Brief Intervention Certification
- Motivational Interviewing Certification
Timeline
Parts Sales Manager
AutoZone
08.2025 - Current
Fleet & Warehouse Manager
Transgistics INC.
01.2022 - 07.2025
Stone Manager – Floor Manager – Pro Manager
Floor & Décor
11.2017 - 06.2022
Store Manager and Dispatcher
Pioneer Landscape Center
02.2012 - 11.2017
Associate degree - Business Management
Glendale Community College
NFPA Fire Fighter II -
Office of The State Fire Marshall