JOSEPH JEFFERS
VIENNA,US
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
7
7
years of professional experience
Work History
Manager, Design and Trade
Crate and Barrel
McLean, VA
07.2025 - Current
- Developed design standards and guidelines to ensure brand consistency across platforms.
- Oversaw project timelines, ensuring alignment with company goals.
- Coached, mentored and trained team members in order to improve their job performance.
General Store Manager
Bath & Body Works
Oxon Hill, US
10.2023 - 07.2025
- Led a team to enhance customer engagement, resulting in noticeable improvements in sales and client loyalty.
- Streamlined inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Analyzed sales data to identify trends, optimizing product placements and resulting in noticeable gains in revenue.
General Store Manager
Williams Sonoma Inc
Fairfax, US
05.2021 - 10.2023
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in product knowledge, profit and loss, and merchandising.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Assistant Store Manager
Williams Sonoma Inc
Knoxville, US
01.2021 - 12.2021
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Assistant Store Manager
American Eagle Outfitters
Knoxville, US
01.2019 - 12.2019
- Recruited, hired, and developed top sales associate team.
- Addressed customer inquiries and resolved all issues when Store Manager was not present.
- Became District Loyalty Captain overseeing all 11 stores in the district to ensure they achieved all loyalty goals.
Education
BACHELOR OF SCIENCE - PUBLIC HEALTH, MINOR IN COMMUNICATION ARTS
University of the Cumberlands
Williamsburg, KYSkills
- Retail Management
- Staff Development
- Customer Service
- Sales Operations
- Payroll Management
- Coaching and mentoring
- Revenue Management
- Schedule optimization
Timeline
Manager, Design and Trade
Crate and Barrel
07.2025 - Current
General Store Manager
Bath & Body Works
10.2023 - 07.2025
General Store Manager
Williams Sonoma Inc
05.2021 - 10.2023
Assistant Store Manager
Williams Sonoma Inc
01.2021 - 12.2021
Assistant Store Manager
American Eagle Outfitters
01.2019 - 12.2019
BACHELOR OF SCIENCE - PUBLIC HEALTH, MINOR IN COMMUNICATION ARTS
University of the Cumberlands