Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Jenson

Pea Ridge,AR

Summary

Results-driven Implementation Specialist with expertise in delivering complex SaaS and CPQ solutions, including configuration for Revalize Software’s flagship product, C1. Skilled in leading full-cycle implementations from scoping and build through testing, go-live, and post-live support while serving as the trusted point of contact for stakeholders and aligning cross-functional teams. Strong technical foundation with front-end development and troubleshooting experience, combined with proven success in process improvement, customer adoption, and driving measurable business outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Software Implementation Specialist

Revalize Software
Jacksonville, FL
10.2022 - Current
  • Owned end-to-end client implementations, driving scoping, resource planning, and technical builds through data manipulation, low-code logic, and SQL management.
  • Delivered customized solutions through JavaScript enhancements, CPQ front-end development with HTML/XML, comprehensive testing, troubleshooting, and go-live validation.
  • Fostered relationships for client stakeholders, ensuring trust, alignment, and seamless collaboration across projects.
  • Managed implementation timelines, tracked milestones, escalated blockers, and coordinated with cross-functional teams to deliver tailored solutions.
  • Developed repeatable onboarding frameworks and best practices, reducing launch times, and enhancing client experiences.

Associate Software Implementation Specialist

Revalize Software
Jacksonville, FL
07.2022 - 10.2022
  • Provided post-implementation support through Salesforce, resolving client tickets, and ensuring timely issue resolution.
  • Cleared a major backlog during an acquisition, restoring delivery timelines, and stabilizing client relationships.
  • Resolved escalated issues, cutting resolution time by 60%, and boosting customer satisfaction.
  • Delivered client training and authored documentation, reducing support ticket volume, and increasing self-sufficiency.

Education

Bachelor of Science - Data Analytics

Western Governors University
Salt Lake City, UT

Skills

  • Software Implementation
  • Project Management
  • Systems Integration
  • Troubleshooting & Issue Resolution
  • Client Onboarding & Training
  • Front-End Development

Certification

  • APIs and RESTful APIs - Udemy

Timeline

Software Implementation Specialist

Revalize Software
10.2022 - Current

Associate Software Implementation Specialist

Revalize Software
07.2022 - 10.2022

Bachelor of Science - Data Analytics

Western Governors University

Similar Profiles

CREATE PROFILE