Joseph Jones Jr.
Cybersecurity - SPLUNK Core User
Hopewell,VA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
IT Support Specialist
RC Computer Soultions
Colonial Heights, VA
01.2022 - 07.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for 40 companies.
Quality Control Inspector
GENCO
Fort Lee, VA
12.2011 - 02.2015
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated items to assign grades and marked quality level, rejection status or acceptance.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Evaluated components and final products against quality standards and manufacturing specifications.
Heavy Wheeled Transportation Specialist
United States Army
Fort Carson, CO
11.2001 - 07.2010
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Researched affordable transportation methods and performed safety audits on equipment.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved maintenance and repair issues for vehicles and equipment.
- Provided timely transportation of diverse clients to healthcare facilities.
- Transported and stored 500,000 lbs of cargo onto trucks, organizing and securing containers for safe long-haul drives and routes.
- Supplied 30,000 units with water, food and fuel supplies to foster safe and accident-free work experience.
Education
Associate of Arts - Photographic, Film, And Video Technology
University of Phoenix
Tempe, AZ 02.2017 - 03.2019
No Degree - Cybersecurity
Intellectual Point
Sterling, VA 05.2001 -
Skills
Backup and recovery
Instruction and training
Telecommunications network oversight
Cost analysis
Helpdesk call support
Technical equipment inspection
Operating system management
Software diagnosis
Desktop support
Technical issues analysis
Timeline
IT Support Specialist
RC Computer Soultions
01.2022 - 07.2022
Associate of Arts - Photographic, Film, And Video Technology
University of Phoenix
02.2017 - 03.2019
Quality Control Inspector
GENCO
12.2011 - 02.2015
Heavy Wheeled Transportation Specialist
United States Army
11.2001 - 07.2010
No Degree - Cybersecurity
Intellectual Point
05.2001 -