Joseph Josiah
Philadelphia,PA
Summary
Rational IT Analyst with 4 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
7
7
years of professional experience
Work History
IT Analyst
Penn Medicine
10.2023 - Current
- Optimized system performance by conducting regular audits and resolving identified issues.
- worked remotely most of the time to help end users stay up to date with passwords and trainings in the hospitals
- We use a ticketing system called Athena portal which is a in house ticketing system penn medicine uses
- I deal with doctors, nurses, and patients over the phone and through Athena
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Installed system updates to address vulnerabilities and reduce security issues.
- Collaborated with upper management to drive strategy and implement new processes.
- Worked with AD and Remote control to manage user accounts for doctors, nurses, and end users
- Worked closely with the cyber security team on sending out phishing campaigns to keep end users ready
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
IT Technician Client Support Specialist
Trenton Board Of Education
08.2021 - 10.2023
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Was in charge of three elementary schools and maintaining all technical problems and network issues
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Used a ticketing system called Incident IQ for all IT issues
- I was also in charge of DUO mobile for all teachers and staff at the schools and enrolling and unlocking users
- finished multiple summer projects pertaining changing the network switches for multiple schools
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Trained staff on operating procedures and company services.
IT Technician
Google
10.2019 - 07.2021
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and chromebooks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed google phones and chromebooks in the Best Buys while also ensuring that all the devices are up to date and working properly
- Maintain records/logs of repairs and fixes and maintenance schedule
- responsible for meeting goals for repair standards for service level agreements and other measurable metrics
- Monitored systems in operation and quickly troubleshot errors.
- Patched software and installed new versions to eliminate security problems and protect data.
Sale/Repair Technician
Asurion
03.2017 - 09.2019
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- back up and restore customers information for transfer from old device to new
- pitch and sell customer on various insurance packages for device depending on carrier
- head out to customers home to troubleshoot and set up customers new and old devices
Education
Bachelor of Science - Computer And Information Sciences
Bucks County Community College
Newtown, PA05.2021
Skills
- IT Asset Management
- Customer Support
- Risk Assessment
- Data Analysis
- Network Security
- IT Troubleshooting
- Information Security
- Multitasking
- Time Management
- Problem-solving abilities
- Teamwork and Collaboration
- Attention to Detail
- Self Motivation
- Active Listening
- Cybersecurity
- Analytical Skills
- Reliability
- Adaptability
- Professionalism
- Excellent Communication
Timeline
IT Analyst
Penn Medicine
10.2023 - Current
IT Technician Client Support Specialist
Trenton Board Of Education
08.2021 - 10.2023
IT Technician
Google
10.2019 - 07.2021
Sale/Repair Technician
Asurion
03.2017 - 09.2019
Bachelor of Science - Computer And Information Sciences
Bucks County Community College