Joseph Kaspar
VINELAND,NJ
Summary
Accomplished owner/operator specializing in operations oversight and staff development. Demonstrated ability to enhance workflow efficiency and improve customer satisfaction through effective process implementation and training. Ready to leverage extensive experience to achieve organizational goals.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Twisted MetalWork
Vineland, NJ
11.2018 - Current
- Developed and implemented operational workflows to streamline production processes.
- Managed inventory levels to ensure optimal stock availability and reduce waste.
- Oversaw quality control measures to maintain high standards for finished products.
- Cultivated relationships with suppliers to negotiate favorable terms and pricing.
- Evaluated customer feedback to enhance product offerings and service delivery.
- Implemented cost-saving initiatives that improved overall profitability of operations.
- Coordinated project timelines and resources to meet customer demands effectively.
- Managed day-to-day business operations.
Owner/Operator
JK Enterprises
Vineland, NJ
01.2010 - Current
- Trained and mentored staff on safety protocols and equipment handling procedures.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Managed day-to-day business operations.
Owner/Operator
JK Trucking
Vineland, NJ
03.2013 - 11.2018
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Store Manager
Advanced Auto Parts
Magnolia, NJ
05.2007 - 09.2008
- Led daily operations to enhance customer service and improve sales performance.
- Managed inventory levels, optimizing stock availability and reducing overstock issues.
- Developed training programs for team members, fostering skill development and operational efficiency.
- Implemented processes that increased workflow efficiency and reduced transaction times.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Oversaw financial reporting, ensuring accurate tracking of expenses and revenue generation.
- Conducted performance evaluations, providing constructive feedback to drive employee growth and accountability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Associate of Science - Physical Education Teaching And Coaching
Rowan College At Gloucester County
Sewell, NJAssociate of Arts - Physical Education Teaching And Coaching
Rowan College At Gloucester County
Sewell, NJSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Operations oversight
- Negotiation
- Strategic planning
- Budget development
- DOT compliance
- Sales strategy development
- Risk management
- Vendor negotiation
- Regulatory compliance
- Decision-making
- Strong work ethic
- Dependable and reliable
- Customer service
- Materials transport
- Vehicle inspections
- Load security
- Order picking and processing
- Vehicle maintenance
- Logistics planning
- Delivery scheduling
- Mechanical tools
- Attention to detail
- Heavy lifting
- Equipment maintenance
- Emergency response
Timeline
Owner/Operator
Twisted MetalWork
11.2018 - Current
Owner/Operator
JK Trucking
03.2013 - 11.2018
Owner/Operator
JK Enterprises
01.2010 - Current
Store Manager
Advanced Auto Parts
05.2007 - 09.2008
Associate of Science - Physical Education Teaching And Coaching
Rowan College At Gloucester County
Associate of Arts - Physical Education Teaching And Coaching
Rowan College At Gloucester County