JOSEPH KELLEY
Barberton,OH
Summary
Proactive IT professional seeking to drive innovation and efficiency within a dynamic organization. Ready to apply advanced problem-solving, Linux expertise, and technical acumen to deliver impactful results and exceed organizational goals. Willing to relocate: Anywhere
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Asset Management Specialist
Starfish Computer Corp
North Olmsted, OH
01.2025 - Current
- Managing client's assets. ( Including warranty expirations and hardware/software tracking)
- Responsible for ensuring firewall and networking upgrading/stability
- Order all equipment and any items that the client or technician teams may require
- Directing and routing of inbound calls
- Ensuring each and every order is profitable via using multiple resources to meet that goal
- Organization of warehouse to ensure a clean workflow when teams are pulling items for various orders
- Facility management of office building
- SME of HaloPSA integration and training facilitator
- Vendor relations
- Inventory control of management
Application Engineer/Commerce Support
Integratouch, LLC
06.2023 - 10.2024
- Drive efficiency in billing processes through daily review and troubleshooting
- Ensure timely completion of Month-End processes, minimizing delays
- Proactively manage On-Call responsibilities, resolving critical incidents and minimizing downtime
- Conduct in-depth backend investigations, resolving escalated issues and improving customer service
- Lead operational improvement initiatives, ensuring successful project execution from start to finish
- Optimize data management processes by performing cleanups and file handling using Linux
- Apply basic AWS concepts to streamline cloud-related operations
- (SiriusXM)
System Analyst
Integratouch, LLC
02.2017 - 06.2023
- Spearheaded incident tracking and resolution via ServiceNow, RM Tool, and Jira, reducing issue resolution time
- Effectively triaged and prioritized projects, ensuring timely delivery and high-impact results
- Delivered clear and timely communication on active incidents, keeping stakeholders informed and aligned
- Ran data cleanup processes efficiently, improving system performance and reliability
- Leveraged enterprise tools like Tidal Enterprise Scheduler, Foglight, and Icinga Monitoring Tools to optimize performance and monitor system health
- Contributed to seamless operations within a Subscriber Management System environment
- Key Achievements:
- Designed and implemented training documentation, enhancing team readiness and reducing onboarding time
- Mentored and trained new hires, contributing to team growth and operational excellence
- Expanded Linux skillset through continuous learning, enabling more effective system management
Technician/Parts Sourcing
Computer Works
11.2016 - 01.2017
- Disassembled PCs and TVs, recovering reusable parts to optimize inventory
- Coordinated the movement of parts and materials, ensuring efficient workflow
- Refurbished and upgraded PCs for resale, improving product quality
- Assisted customers in selecting suitable computers, driving sales and customer satisfaction
Call Center Representative
VXI
05.2016 - 10.2016
- Handled inbound technical support calls, resolving customer issues and improving service satisfaction
- Increased sales by upselling cable packages and optimizing customer service plans
- Maintained a high 'First Call Resolution' rate, reducing follow-up calls and enhancing customer experience
Education
High School Diploma -
Perry High School
Canton, OHSkills
- Linux
- Operational efficiency
- System administration
- Cash flow management
- Microsoft Windows Server (10 years)
- ServiceNow
- Microsoft office
- Application Support
- SQL
- Product management
- Innovation and creativity
- AWS
Certification
- AWS Certified Cloud Practitioner - Foundational
Timeline
IT Asset Management Specialist
Starfish Computer Corp
01.2025 - Current
Application Engineer/Commerce Support
Integratouch, LLC
06.2023 - 10.2024
System Analyst
Integratouch, LLC
02.2017 - 06.2023
Technician/Parts Sourcing
Computer Works
11.2016 - 01.2017
Call Center Representative
VXI
05.2016 - 10.2016
High School Diploma -
Perry High School